IT Client Services Technician - ITS - TPT

Humber College; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading institution in Ontario is seeking a temporary part-time IT Client Services Technician. This role involves supporting technical services at both North and Lakeshore Campuses. Candidates should have a degree in IT or related fields, ITIL certification, and at least three years of experience providing technical support. The position offers competitive pay, with a starting salary of $35.91 per hour. Join a diverse, supportive team dedicated to enhancing the IT experience for students and staff.

Benefits

Tools and technology for success

Diverse and supportive team

Opportunities for professional growth

Qualifications

• Minimum of three years of related work experience providing technical support.
• Experience with hardware and software support for MS Windows and Mac OS.
• Ability to provide clear verbal and written direction.

Responsibilities

• Respond to technical inquiries.
• Resolve hardware and software issues.
• Advise and coach clients on technology use.
• Maintain and deploy equipment.

Skills

Solid working knowledge of Microsoft 365 applications

Proven superior customer service and communication skills

Problem solving skills

Ability to multitask

Experience providing technical support

Detail-oriented

Education

Diploma or Degree in Computer Science or Information Technology

ITIL Foundations certification

HDI Desktop Support Technician certification

Tools

BMC Remedy / Helix

Jira

Monday.com

MS Teams

Job description

Overview

IT Client Services Technician - ITS - TPT at Humber College. This is a temporary part-time position in Information Technology Services / IT Client Services at North Campus and Lakeshore Campus (Onsite). Hours: 24 per week. Salary: EPEW PT Support Grid Band 9 (Start $35.91 – Max $41.62).

Job Details

Position Title : IT Client Services Technician

Status : Temporary Part-Time Support

Hours : 24 hours per week

Faculty / Department : Information Technology Services / IT Client Services

Campus / Location : North Campus, Lakeshore Campus (Onsite)

Salary : EPEW PT Support Grid Band 9 (Start $35.91 – Max $41.62)

About The Information Technology Services At Humber

Information Technology Services provides leadership for the development of a secure, flexible, and dependable IT environment that supports student engagement and success, collaboration, and improved decision making through improved outcome measurement. IT Services aims to enhance the IT experience for students, staff, and visitors.

About The IT Client Services Technician Role

Reporting to the Manager, Help and Support, the IT Client Services Technician supports the delivery of various technical services to Humber’s students, employees, suppliers, and guests.

Key Responsibilities

• Responding to technical inquiries.
• Resolving hardware and software issues.
• Advising and coaching clients on technology use.
• Maintaining and deploying equipment.
• Supporting classrooms, labs, and meeting spaces.
• Troubleshooting network and connectivity issues.
• Assisting with high-impact service requests.
• Supporting evolving technologies through testing and research.

Work Details

Hours Per Week : 24

Position Type : Temporary Part-Time Support

Work Locations : North Campus

Job Family : Information Technology

Duration of Need : August 13, 2026

Deadline to Apply : September 21, 2025

About You

You are passionate about working in Ontario’s largest Polytechnic; you thrive on improving productivity and quality that contribute to team success. If this sounds like you, read on.

Qualifications

• Diploma or Degree in Computer Science or Information Technology related studies or equivalent relevant experience.
• ITIL Foundations certification from a recognized authority.
• HDI Desktop Support Technician certification or relevant training and / or experience.
• Minimum of three years of related work experience providing technical support in a busy high-volume environment to clients with diverse backgrounds, preferably in an academic environment.
• Solid working knowledge of Microsoft 365 applications.
• Experience providing software and hardware technical support on MS Windows, Mac OS, iOS and Android devices.
• Experience with BMC Remedy / Helix, Jira, Monday.com and MS Teams is a strong asset.
• Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and services.
• Proven superior customer service and communication skills.
• Ability to provide clear verbal and written direction to various technical personnel and teams.
• Must demonstrate problem solving, creative thinking and analytical skills.
• Must be detail oriented, organized, and able to multitask.
• Work well under pressure.

What’s in it for you

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. Applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with AODA. Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

All forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment free from discrimination and harassment. For concerns, please contact the Office of Human Rights and Harassment ([e-mail]).

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