IT Client Services Technician - ITS - Appendix D

Faculty of Applied Sciences & Technology at Humber Polytechnic; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading post-secondary institution in Toronto is seeking an IT Client Services Technician to support the delivery of technical services to students and staff. The successful candidate will have a diploma in Computer Science or related studies, as well as ITIL certification. This full-time role offers competitive salary and opportunities for growth within a diverse environment.

Benefits

Opportunity to help build Humber's future

Supportive team environment

Tools and technology to succeed

Qualifications

• Minimum three years of related technical support experience in a busy environment.
• Solid knowledge of Microsoft 365 applications.
• Experience supporting software and hardware on multiple operating systems.

Responsibilities

• Support the delivery of technical services to students and staff.
• Assist with troubleshooting and resolving technical issues.
• Provide excellent customer service and support.

Skills

Technical support

Customer service

Problem-solving

Communication

Multitasking

Education

Diploma or Degree in Computer Science or related studies

ITIL Foundations certification

HDI Desktop Support Technician certification

Tools

Microsoft 365

BMC Remedy / Helix

Jira

Monday.com

MS Teams

Job description

Find Your Spot at Humber

At Humber, our career paths open up a world of possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, redefining what it means to be a leader in polytechnic education. Humber employees are diverse, committed, caring, and fun-loving.

We take finding and growing the right talent seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and want to contribute to Ontario's largest Polytechnic, shaping the future of our students and communities, this is your opportunity to join our team.

Job Details :

• Position Title : IT Client Services Technician
• Status : Appendix D
• Hours : 40 hours per week
• Faculty / Department : Information Technology Services
• Campus / Location : North Campus and Lakeshore Campus
• Salary : FT Support Payband H (Start $36.29 – Max $42.13)

About the Information Technology Services at Humber :

Information Technology Services provides leadership for the development of a secure, flexible, and dependable IT environment, built on transparency, collaboration, client focus, and respect. We transform client ideas into results, leverage technology to enable student engagement and success, support discovery, deliver integrated technology solutions, and improve communication and decision-making across Humber.

About the IT Client Services Technician Role :

Reporting to the Manager, Help and Support, the IT Client Services Technician supports the delivery of technical services to Humber’s students, employees, suppliers, and guests.

About You :

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success. If this sounds like you, keep reading:

• Education
• Diploma or Degree in Computer Science or related studies, or equivalent experience.
• ITIL Foundations certification from a recognized authority.
• HDI Desktop Support Technician certification or relevant training/experience.

Experience / Skills

• Minimum three years of related technical support experience in a busy environment, preferably in academia.
• Solid knowledge of Microsoft 365 applications.
• Experience supporting software and hardware on MS Windows, Mac OS, iOS, and Android.
• Experience with BMC Remedy / Helix, Jira, Monday.com, and MS Teams is a strong asset.
• Understanding of hardware, software, licensing, and services in IT.
• Excellent customer service and communication skills.
• Ability to give clear verbal and written instructions to technical teams.
• Strong problem-solving, creative thinking, and analytical skills.
• Detail-oriented, organized, and able to multitask.
• Ability to work well under pressure.

If this describes you, we'd love to hear from you! Humber celebrates diversity and believes experience and transferable skills matter. Consider applying and tell us why you're a great fit. Find your Spot at Humber!

What's in it for you?

• An opportunity to help build Humber's future.
• Be part of a diverse, supportive team.
• Tools and technology to help you succeed.

We thank all applicants for their interest. Only those selected for an interview will be contacted. Internal applicants will be considered per collective agreements.

Equity, Diversity, and Inclusion

Humber is committed to reflecting the diversity of our students and city. We seek Indigenous Peoples, and individuals from equity-deserving groups with relevant skills and knowledge. We support employment equity and encourage applicants from racialized groups, women, Indigenous peoples, LGBTQ2S+ individuals, and persons with disabilities. Voluntary self-identification is encouraged for statistical purposes. Our workplace also supports Francophone and young workers.

Accommodation

We are committed to accommodating applicants with disabilities during the hiring process, in accordance with AODA. Our Talent Acquisition team will assist with accommodations at any stage. This document is available in alternative formats upon request.

Anti-Discrimination Statement

Humber prohibits discrimination and harassment. All employees and applicants have the right to a harassment-free environment. For concerns, contact the Office of Human Rights and Harassment ([e-mail]).

Position Details :

• Type: Appendix D
• Payband: H
• Locations: North Campus, 205 Humber College Blvd., Etobicoke M9W 5L7
• Job Family: Information Technology
• Duration: Until March 21, 2026
• Application Deadline: May 31, 2025