IT Business Sr Analyst

Citibank (Switzerland) AG; Toronto; Hybrid; Confidential; Full time

Job summary

Citi is seeking an IT Business Senior Analyst to bridge business users and technologists, contributing to performance analysis and business planning. The role focuses on defining project scope, evaluating processes, and supporting system changes in collaboration with the Technology team.

You will advise stakeholders, manage multiple priorities under limited supervision, and ensure compliance with policies while driving clear, data-driven insights to improve operations.

Qualifications

• 5–8 years of relevant experience in business analysis or IT.
• Experience in data analysis with Excel, PowerPoint, and related tools.
• Bachelor's degree or higher; equivalent experience.
• Strong communication and stakeholder management.

Responsibilities

• Define systems scope and objectives for complex projects and facilitate communication between business leaders and IT.
• Consult with users to solve complex system issues through analysis of processes and standards.
• Support system change processes from requirements through implementation.
• Identify risks and impacts of technology on the business environment.
• Advise or coach junior analysts and collaborate to achieve objectives.
• Operate with limited supervision and exercise independent judgement.

Skills

Data analysis

Microsoft Office

Interpersonal skills

Written and verbal communication

Multitasking

Relationship building

Education

Bachelor's degree

Job description

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education

• Bachelor's degree/University degree or equivalent experience

Other job-related duties may be assigned as required.

Job Family Group: Technology

Job Family: Business Analysis / Client Services

Time Type: Full time

Primary Location Full Time Salary Range: $94,300.00 - $141,500.00

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.