Apps Support Intmd Analyst - Officer

Citigroup Inc.; Mississauga; On-site; CAD 110,000 - 153,000; Full time

Job summary

Citigroup Inc. is hiring an Apps Support Intmd Analyst within Data - Production Management to provide technical and business support for Citi applications and ensure production stability.

The role requires 2–5 years in application or production support, strong analytical skills, knowledge of UNIX/Linux/Windows, SQL, scripting (Python/Shell), and familiarity with monitoring/logging tools. Full-time in Mississauga, Canada.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 2–5 years in Application Support or Production Support.
• Experience with incident, problem, and change management processes.
• Strong communication, diplomacy and stakeholder management.

Responsibilities

• Assist in maintaining stability and data quality of regulatory platforms.
• Provide technical and business support for Citi applications.
• Participate in application releases and disaster recovery testing.
• Develop and maintain technical support documentation.
• Collaborate with Development and other technology teams.

Skills

UNIX/Linux

Windows

SQL

Scripting (Python/Shell)

Java/C#/Net/HTML5

Analytical thinking

Education

Bachelor’s/University degree or equivalent experience

Tools

ITRM Geneos

AppDynamics

Datadog

Splunk/ELK

Tibco MQ/Kafka

Job description

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

About the Team: Data - Production Management

The Data - Production Management team is at the forefront of Citi's journey to a data-driven culture. We are dedicated to delivering innovative technology solutions and simplifying access to quality data and business intelligence. Our team provides business-critical application management and support to our global clients, upholding industry-leading technical and operational excellence through continuous application of engineering principles, innovation, learning, risk management, and automation across our systems and user environments.

We leverage cutting-edge data fabric initiatives to streamline data sources across SMBF - Securities, Markets, Banking and Functions, enabling accurate, reliable, relevant, consistent, complete, scalable, timely, and secure analytics and reporting for clients, regulators, surveillance, supervisory, risk, and finance needs. As a critical partner to the SMBF - Securities, Markets, Banking and Functions, we ensure seamless platform and service operation, delivering world-class client service and experience. We are a forward-thinking team looking for ambitious, capable professionals who thrive on collaboration and are passionate about continuous improvement, offering rewarding work in a supportive environment with clear opportunities for progression.

Team/Function Overview:

The Global Markets landscape is significantly shaped by regulatory initiatives such as MiFID II, Dodd Frank, and Volcker. These requirements are a key focus and priority, impacting all product types and asset classes including Cash, ETD, and OTC derivatives across Rates, Credit, Equities, FX, Commodities, Futures, Securitized Markets, and Municipals. These regulations necessitate fundamental changes in trading practices and significant investment in supporting technology platforms. The Regulatory Support team is responsible for ensuring the stability and data quality of our Regulatory platforms, thereby ensuring Citi's compliance with the highest standards of global external regulators.
Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years experience
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Good all-round team member
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

Experience

• Experience in Application Support, Production Support, IT Operations, or a related technology role.
• Experience supporting business applications in a production environment.
• Exposure to incident, problem, and change management processes.

Education

• Bachelor’s/University degree or equivalent experience

Key Responsibilities:

• Assist in maintaining the stability and data quality of critical regulatory platforms.
• Contribute to meeting compliance standards with global external regulators.
• Learn and apply engineering, innovation, and automation to enhance system reliability and performance.
• Collaborate with various stakeholders to resolve and proactively prevent issues.

Required Technical Skills and Experience:

• Experience:2-5 years of hands-on experience in Production Support, Site Reliability Engineering (SRE), or a related operations role.
• Operating Systems:Proficient in UNIX/Linux/Windows environments.
• Scripting & Programming:
  • Good scripting and automation skills (e.g., Shell Scripting, Python, Perl).
  • Familiarity with a programming language such as Java, C#, .Net, or HTML5, and a strong willingness to learn new technologies.
• Databases:
  • Solid SQL experience with RDBMS like Sybase, Oracle, or MSSQL.
  • Ability to write and debug SQL queries. Experience with data analysis is a plus.
• Monitoring & Logging:
  • Familiarity with monitoring tools such as ITRS Geneos, AppDynamics, or Datadog.
  • Experience with log aggregation tools like Splunk or ELK.
• Cloud & APIs:
  • Exposure to supporting cloud-hosted applications (e.g., ECS) and a good understanding of REST APIs.
• Middleware:
  • Familiarity with middleware solutions such as Tibco EMS, MQ, or Kafka.

Additional Desirable Skills:

• Big Data Platforms:Basic knowledge of Hadoop ecosystem components (e.g., HDFS, Hive, Spark) is an advantage.
• Scheduling:Experience with Autosys or other job schedulers is a plus.
• Certifications:Relevant OS or Administration certifications are preferred.

Competencies and Soft Skills:

• Attitude:Strong social, positive, can-do attitude, with the ability to quickly learn and take initiative.
• Communication:Excellent written and verbal communication skills.
• Interpersonal:Good interpersonal skills with the ability to build professional networks and collaborative relationships.
• Work Ethic:Ability to work effectively under pressure and manage time-sensitive tasks.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$79,320.00 - $110,680.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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