IT Business Operations Lead

ProDriven Global Brands; Brampton; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an IT Business Operations Lead to enhance efficiency and project delivery. This role involves spearheading automation initiatives, optimizing Azure DevOps across teams, and contributing to IT governance design. If you are passionate about driving process optimization and leveraging technology to improve operations, this is your chance to make a significant impact. Join a dynamic environment where your expertise will shape the future of IT operations and governance, ensuring that the organization remains at the forefront of innovation and efficiency.

Qualifications

• 5+ years of experience in IT business operations is essential.
• Proven ability in project management and sprint planning.

Responsibilities

• Drive automation of non-core processes to enhance efficiency.
• Lead Azure DevOps adoption across multiple teams.

Skills

IT business operations

Agile methodologies

Project management

User requirements gathering

Workload prioritization

IT governance frameworks (COBIT, ITIL)

Tools

Azure DevOps

Job description

About Us

WHY PRODRIVEN GLOBAL BRANDS? BECAUSE WE ARE THE PROFESSIONAL’S CHOICE! You will find our market leading products and brands on job sites all over the world.

Focusing on end users' needs and delivering exceptional customer experience drives our success. Our entire process—from research to engineering to manufacturing to commercialization—creates products that ensure ease of use, productivity, durability and safety for the end user. On job sites across the world, ProDriven brands are most preferred.

Overview

Job Summary: Spearhead improvements in IT efficiency and project delivery as our IT Business Operations Lead. You will be instrumental in analyzing and automating business processes that operate outside of our central ERP and CRM systems. This role involves leading the charge on our multi-team Azure DevOps environment, contributing significantly to the design and rollout of IT governance, guiding workload prioritization efforts, delivering key IT projects, managing financial tracking, and generating portfolio-level status reports. If you excel at driving process optimization and leveraging tools like Azure DevOps across multiple teams, this is your opportunity to make a substantial impact.

Responsibilities

• Drive Non-Core Process Automation: Analyze business processes external to ERP and CRM platforms, identifying key opportunities for automation and leading the implementation of solutions to enhance operational efficiency.
• Lead Azure DevOps Adoption & Optimization (Multi-Team): Own and steer the effective use of Azure DevOps across multiple teams. Facilitate aligned sprint planning, manage backlogs, ensure clear progress tracking, and foster strong collaboration practices within the tool.
• Contribute to IT Governance Design & Implementation: Play a key role in designing, documenting, and implementing IT processes and control frameworks that uphold governance standards and mitigate risks.
• Guide Workload Prioritization: Assist leadership in prioritizing the IT workload across diverse teams and initiatives, ensuring focus aligns with business value and capacity.
• Deliver Key IT Projects: Manage and execute a range of IT projects, ensuring they meet objectives, stay within budget and schedule, and deliver the intended value.
• Manage IT Financial Tracking: Handle IT financial administration, including gathering cost data, contributing to budget forecasting, and preparing budget-to-actual reports.
• Generate Portfolio Summary Reports: Create and distribute clear summary reports detailing the progress, status, and key performance indicators of ongoing IT work from a portfolio perspective.
• Process Improvement: Identifying and implementing opportunities for continuous improvement in IT governance processes and practices.
• Training: Developing and delivering training and awareness programs on IT governance policies and procedures to employees.
• Emerging Technologies: Monitoring and assessing the governance implications of emerging technologies and recommending appropriate policies and controls.

Qualifications

Required Qualifications:

• 5+ years in IT business operations
• Experience with Agile methodologies
• Proven ability to gather and document user requirements
• Demonstrated experience in project management and sprint planning
• Experience contributing significantly to the development of IT governance processes
• Experience guiding or assisting with workload prioritization
• Experience creating summary reports on work status
• Understanding of IT governance frameworks such as COBIT and ITIL

Desired Qualifications:

• 10+ years in IT business operations
• Expertise with Azure DevOps in a multi-team environment
• Experience managing cross-functional IT teams
• Experience designing or leading IT demand management
• Experience in a manufacturing environment

EEO Statement

ProDriven Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Brands will not tolerate discrimination or harassment of any kind based on these characteristics.