IT Business Analyst

To understand business requirements and processes and identify business technology and/or process & information opportunities, working with business and IT managers to develop, implement and maintain solutions which deliver business value within agreed timelines and budgets.

Measures:

The Key Performance Indicators for this role are driven by the business’ operational goals, and related IT business-aligned goals, and cover the following categories of performance:

• Metrics and KPI’s related to the effectiveness of the role (OP)
• Alignment of IT programs and business strategic goals
• Quality of output (measured by customer and user satisfaction)
• Quality of solutions proposed by the team (measured by success of solutions proposed)

Key Tasks and Accountabilities:

• Elicits, analyses, and documents requirements (business, functional, and non-functional)
• Works with key stakeholders to prioritize requirements most beneficial to the business
• Ensures compliance with Global IT strategies, enterprise architecture, and best practices as well as all relevant local/regional/global governmental regulations
• Reinforces the project goals and objectives to prevent scope creep/gold plating
• Recommends solution options which directly impact the success of a project or initiative
• Effectively communicates with business stakeholders, project managers, product owners, systems analysts, developers, and quality assurance analysts to ensure requirements are clearly stated, buildable, and testable
• Oversees the successful completion of User Acceptance Testing, tracking testing progress and defect resolution

Challenges / Problem Solving:

• Working with multiple geographies to deliver projects and products
• Rapidly absorbing new technical or business information and applying it effectively
• Negotiating users to change behaviour, adopting new tools and processes
• Navigating IT capabilities and constraints whilst working to meet the business needs
• Implementation of communications strategy. Examples include risk escalation, incident management, lessons learned, team corrective actions, the collection and dissemination of relevant information appropriately

Qualifications

Essential Qualifications:

• Bachelor’s Degree in Management Information Systems, Computer Science, Business, or relevant business field preferred
• Certifications preferred:

IIBA – ECBA, CCBA, CBAP

• Equivalent combination of education/experience

Desirable Qualifications:

• Project Management certification such as PMP, CAPM or PRINCE2
• Six Sigma Green Belt or Black Belt

Looking for...

• 3+ years business analysis experience
• Experience within an IT focused role
• Experience with Waterfall, Hybrid, and Agile methodologies
• Experience with the software delivery lifecycle
• Proven success in improving the customer experience
• Experience working within a matrix structure
• Experience working remotely with globally scattered users and teams
• Experience influencing others with limited/no direct authority

Skills and Knowledge

Relationship Management:

• Use facilitation skills to encourage participation from all attendees
• Influence others to drive decisions and actions
• Use active listening skills to understand “real” issues/needs and build trust
• Leverage negotiation and conflict management skills to reach agreements

Strong Analytical and Critical Thinking:

• Ability to put the pieces together
• Inspire others to think creatively and identify innovative solutions
• Leverage holistic view of people, processes, and technology
• Use a structured approach to problem solving
• Demonstrate effective communication with well-prepared, stakeholder-focused written communications
• Adapt communication styles to the needs of the situation and the individual/audience
• Ensure comprehension of new concepts (lead demos, trainings, informal communications)
• Help others make the best decision based on appropriate criteria, such as: business need, opportunities, risk, compliance, and ability to achieve the desired outcome
• Present complex concepts in understandable terms to all levels in the organization

Comfortable with Change and Ambiguity:

• Adapt to and embrace changing situations as an opportunity, rather than an obstacle
• Demonstrate an ability to learn quickly and willingly

Other Key Skills:

• Foster a collaborative working environment
• Leverage an understanding of the organization to identify the most effective means of implementing a change

Technical and Application Knowledge:

• Experience with a CRM [example: Siebel, Salesforce] and SAP
• Understanding of EDI and API concepts
• Understanding of Web, Mobile, and IoT concepts

Preferred Education

Preferred Level of Work Experience

3 - 5 years Hybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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