IT Business Analyst

QuadReal; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player seeks a talented IT Business Analyst to enhance their corporate systems. In this dynamic role, you will work closely with various departments to analyze business needs, support system enhancements, and drive process improvements. Your analytical skills will be essential in troubleshooting issues and optimizing workflows. Join a forward-thinking company committed to delivering exceptional value to its communities and fostering a collaborative work environment. If you thrive in fast-paced settings and are passionate about technology, this opportunity is perfect for you!

Qualifications

• 3+ years as an IT Business Analyst in a collaborative environment.
• Experience with Agile methodologies and CRM platforms.

Responsibilities

• Collaborate with teams to define business requirements and goals.
• Support design and implementation of corporate systems.

Skills

Analytical Skills

Communication Skills

Stakeholder Management

Agile/Scrum Methodologies

Process Improvement

Education

Bachelor's Degree in IT or related field

Tools

Salesforce

MS Dynamics

HubSpot

Job description

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

Job Description Summary
QuadReal is looking for an IT Business Analyst to join the Corporate Systems team to support our team’s suite of applications. The IT Business Analyst will help to maximize the performance of the organization through the implementation, improvement, and sustainment of leading-edge tools and processes. This includes assisting with design, development, testing, deployment, and maintenance of Corporate IT systems. The candidate should be someone with exceptional analytical skills who thrives working in collaborative and fast-paced environments where the ability to think creatively to deliver solutions and results is essential.

This role will play an important role by working closely with the business on the corporate systems product roadmap journey, platform enhancements, maintenance and support. This will include analyzing business requirements, procedures, and data to establish processes and controls. The IT Business Analyst will also be integral to improving the systems and reviewing their capabilities, workflows, and limitations, as well as maintaining the smooth ongoing operations for various teams across the organization.

IT Business Analyst – Corporate Systems

Title: IT Business Analyst

Department: Enterprise Solutions

Reports To: Team Lead, Corporate Systems

Employment Type: Full-Time

Responsibilities

• Work in close collaboration with the Team Lead, Corporate systems, and team members across Information Technology, Human Resources (HR), Communications, and the broader organization, in addition to external implementation resources, on the progression of a multi-year product roadmap for corporate systems. This includes:
  • Supporting the design, buildout, and implementation of new modules.
  • Managing enhancements and continuous improvement efforts for completed modules, including the prioritization of these based on the overall product roadmap
  • Supporting the ongoing use of systems through troubleshooting and root cause analysis.
• Meet with relevant stakeholders to define functional, business, and operations requirements and goals for our business partners.
• Support technology design and re-design activities through interpretation, clarification, and documentation of business requirements, processes, business rules, and downstream & upstream impacts of proposed changes.
• Investigate and analyze opportunities to help improve business efficiencies and maximize the use of QuadReal corporate system applications.
• Lead and/or assist with the creation of business cases, ROIs, and other project-related documentation, as required, with input from key business stakeholders.
• Create, execute, and document test cases/test scripts to validate system changes, and provide a framework to support end-user acceptance testing
• Coordinate, support, and help business users resolve day-to-day support issues.

Required Skills & Experience

• 3+ years of experience as an IT Business Analyst.
• Excellent communication, documentation, and stakeholder management skills.
• Experience as a Functional Business Analyst with a background in real estate/Property management is an asset
• Experience with Agile/Scrum or hybrid project methodologies.
• Ability to analyze and deconstruct complex business processes and identify optimization opportunities.
• Experience with workflow/process design methodology is an asset.
• Knowledge of change management or process improvement methodologies (e.g., Lean, Six Sigma, Value Chain, PDCA, etc.).
• The ideal candidate is results-oriented, agile, analytical, and collaborative.
• Detail-oriented with superior documentation and communication skills.
• Ability to allocate one's time effectively, work under pressure, and manage tight deadlines, multiple demands, projects, and competing priorities.

Preferred Skills & Experience

• 2+ years of experience with Salesforce (Sales Cloud, Marketing Cloud, or other modules).
• Strong understanding of Salesforce capabilities, limitations, and best practices.
• Experience working with a CRM platform
  • Experience working with Salesforce is preferred, though those with extensive experience with other comparable CRM systems (e.g., MS Dynamics, HubSpot, etc.) may be considered
  • Experience in analysis, troubleshooting, and supporting CRM applications
  • Salesforce Business Analyst credential certification is an asset
• Additional Salesforce or Business Analysis certifications (Certified Business Process Professional (CBPP, CBAP - Certified Business Analysis Professional) are a plus.
• Experience working with IT Service Management platforms is an asset
• Experience in real estate, property management, or enterprise SaaS environments is a strong advantage.

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Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.