IT/AV Support Coordinator

VI HEALTHY LIVING LTD; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company that values its employees and offers a rewarding work environment. As a Community Technology Support Coordinator, you will provide essential technical support to residents and staff, ensuring they can effectively use various technologies. Your role will involve troubleshooting, training, and managing technology resources, all while fostering a positive community atmosphere. With competitive pay and exceptional benefits, this position is perfect for someone passionate about technology and helping others. If you're ready to make a meaningful impact in a supportive environment, this opportunity is for you.

Benefits

Competitive pay

Exceptional benefits

Generous Paid Time Off

401k with company match

Paid maternity and paternity benefits

Award-winning training and development

Tuition Reimbursement

Luxury work environment

Meaningful and rewarding work

Qualifications

• Strong technical proficiency with computer hardware and software.
• Excellent troubleshooting and customer service skills.
• Ability to create and teach technology training.

Responsibilities

• Provide technical support for residents and staff on various devices.
• Assist with technology training and education sessions.
• Support community technologies in various spaces.

Skills

Technical proficiency

Troubleshooting skills

Customer service skills

Communication skills

Ability to prioritize requests

Education

Associate’s or Bachelor’s degree in Computer Science

Minimum 1 year of user support experience

Tools

A/V systems

Microsoft certifications

A+ certification

Job description

Overview

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi.

What We Offer:

• Competitive pay
• Exceptional benefits
• Generous Paid Time Off - start accruing on day one
• 401k with company match
• Paid maternity and paternity benefits
• Award-winning training and development
• Tuition Reimbursement
• Luxury work environment
• Meaningful and rewarding work

Vi at Palo Alto is located at 620 Sand Hill Road, Palo Alto CA 94304

Responsibilities

The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Duties are as follows:

Resident Technology Support

• Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
• Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.
• Provides education, training and support on technology applications and platforms such as email, Touchtown, work order requests, reservations, virtual communication, cyber security, etc.
• Prepares, schedules, and conducts resident technology education, training, webinars and seminars, both in-person and virtual settings.
• Manages and coordinates other resident technology support resources as needed.
• Captures various data metrics including usage and satisfaction to determine effectiveness of scheduling and responding to resident technology support requests.

Staff Technology Support

• Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
• Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
• Addresses support requests/tickets in a timely and customer-friendly manner.
• Logs and fully documents support requests in the help desk ticket system; updates daily status of support tickets.
• In emergency situations, serves as first-point-of-contact and corporate liaison.

• Captures various data metrics including usage and satisfaction to determine effectiveness of scheduling and responding to staff technology support requests.
• Participates in regular status calls and reviewing reports, working with Corporate IT Support Manager.

Community Technology Support

• Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
• Serves as point of contact for various corporate technology projects and initiatives.

Qualifications

Key Competencies:

• Strong technical proficiency and excellent working knowledge of various computer hardware technologies, software applications, mobile devices, and other technology products including audio visual (A/V) systems.
• Ability to schedule, self-manage and prioritize requests from residents and staff.
• Ability to quickly learn and utilize new technologies.
• Excellent troubleshooting, break/fix skills. Persistence and follow-through required.
• Outstanding customer service skills, especially with older adults.
• Excellent verbal and written communication skills, along with effective listening. Strong people skills required for relationship building.
• Ability to effectively create and teach in-person classroom and virtual training (in collaboration/partnership with Lifestyle team leaders).
• Demonstrated ability to manage multiple, parallel assignments with accountability for timely delivery results. Ability to multi-task projects and assignments in a timely manner.

Education and Experience:

• Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related technology field is preferred.
• Work Experience: Minimum 1 year of user support and training experience is required.

• A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.

• Licensure / Certification: Microsoft, A+ or other technology certifications preferred.

Pay Range

USD $33.01 - USD $41.27 /Hr.