IT Assistant (IT Support / Manufacturing / North / 5 Days)

EA Recruitment Pte Ltd; Alberta; On-site; CAD 55,000 - 75,000; Full time

Job summary

A recruitment agency is seeking an IT Support Specialist located in Alberta, Canada. The role involves troubleshooting technical issues, installing software, maintaining hardware, and assisting users with various IT-related tasks. Candidates should have a Diploma or Degree in Information Technology or Computer Science and 2 to 4 years of relevant experience. This position offers variable bonuses and excellent welfare.

Benefits

Variable Bonus

Excellent Welfare

Qualifications

• Minimum 2 years of relevant experience in IT support.
• Proficiency in managing and troubleshooting both hardware and software.
• Ability to implement IT security best practices.

Responsibilities

• Provide frontline assistance to end-users for technical issues.
• Install and configure software applications for users.
• Maintain and troubleshoot hardware faults on devices.
• Monitor network issues including connectivity problems.
• Manage user accounts and permissions.

Skills

Troubleshooting hardware issues

Software installation and configuration

Network monitoring

IT security measures

User training and guidance

Education

Diploma / Degree in Information Technology / Computer Science

Job description

• Company located at Woodlands

• Working hour: 8:30am – 5:30pm (Monday– Friday)

• Variable Bonus + Excellent Welfare

• MNC Automation Manufacturing Company

Job Scope

• Providing frontline assistance to end‑users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network‑related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
• Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third‑party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirement

• Diploma / Degree in Information Technology / Computer Science or other related field
• 2 to 4 years of relevant experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492