IT Assistant - Intern - 3 month-term

High Tide; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

High Tide Inc. is seeking an IT Assistant to join its IT team in an entry-level role reporting to the Director of IT. You will assist with helpdesk requests, hardware and software issues, and basic network tasks in a fast-paced retail environment.

You will support POS terminals, payment devices, signage, and kiosks while keeping inventory organized and tickets logged. Weekend on-call flexibility and independent work are required.

Qualifications

• Familiarity with ticketing systems.
• Excellent problem-solving skills and impeccable attention to detail.
• Experience with Networking (Firewall, Switches, AP’s).
• Experience with POS and Debit terminals.
• Experience working with remote software and prioritizing tickets.

Responsibilities

• Respond to requests for technical assistance using the phone and email/ticketing system.
• Diagnose and resolve hardware and software issues on POS, computers, and payment terminals.
• Diagnose and resolve network-related issues including DNS, connectivity, and firewalls.
• Keep track of IT inventory and organize storage upon receiving shipments.
• Setup and troubleshoot digital signage screens and store kiosks.
• Resolve store and office IT related issues and escalate as needed.
• Delegate tickets to proper channels within the company.
• Provide in-store support for kiosks, POS systems, and payment terminals.
• Troubleshoot IP camera and security issues.
• Order hardware from vendors and monitor delivery timelines.
• Log tickets and follow up to close; prioritize urgent issues.

Skills

Ticketing systems

Problem-solving

Networking

POS terminals

Remote software

Ticket prioritization

Tools

Cisco Firewalls

Network switches

Access points

Job description

Overview

The IT Assistant is an entry level opportunity and will be responsible for asssiting the IT Team. This role reports to the Director, IT.

Responsibilities

• Respond to requests for technical assistance using the phone, and electronically through email and ticketing system.
• Diagnose and resolve technical hardware (point of sale, computers, payment terminals) and software issues.
• Diagnose and resolve network-related issues, including network setup, DNS, connectivity, firewalls (Cisco), switches, access points, etc.
• Keep track of IT inventory and organize storage upon receiving shipments.
• Setup/troubleshoot digital signage screens and store kiosks.
• Resolve store and office IT related issues.
• Delegate help desk tickets to proper channels within the company.
• Provide in-store support for kiosks, point-of-sale systems, payment terminals.
• Troubleshoot IP camera and security issues.
• Order hardware from select vendors and expect delivery on time.
• Follow standard help desk procedures, logging tickets and following up to close.
• Identify and elevate situations and prioritize urgent Issues to the right person.
• Prepare store opening kits.
• Flexible work schedule (weekends on call support)
• Ability to work independently.

Qualifications

• Familiarity with ticketing systems.
• Excellent problem-solving skills and impeccable attention to detail.
• Experience with Networking (Firewall, Switches, AP’s).
• Experience with POS and Debit terminals.
• Experience working with remote software and prioritizing tickets.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 200 plus current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

Brands: High Tide’s industry-leading and consumer-facing brand roster includes Queen of Bud, Cabana Cannabis Co, Daily High Club, Vodka Glass, Puff Puff Pass, Dopezilla, Atomik, Hue, Evolution and more.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.