IT Applications Support Analyst

Hilton Foods Group; Brantford; On-site; CAD 55,000 - 69,000; Full time

Job summary

HiltonFoods Canada is seeking an IT Applications Support Analyst to support and optimise ERP and production-related applications across our food production operations. You will ensure system reliability for ERP, production planning, traceability and quality control tools, under IT supervision.

You will collaborate with production, engineering and quality teams, manage user access, deployments and data integrity, and participate in testing of updates.

Qualifications

• Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
• Strong troubleshooting skills and the ability to work under pressure in a live production environment.
• Good understanding of data flows, system integration, and user access management.
• Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
• Effective communication skills
• Effective organisational skills
• Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
• Problem-solving ability.
• Ability to prioritise work in a reactive and proactive environment.
• Understands the importance of Security and Standards.

Responsibilities

• Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
• Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
• Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
• Work as part of the IT support team to resolve service tickets
• Manage application configurations, user access, and system integrations with equipment and other platforms.
• Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
• Participate in testing and deployment of application updates or new modules.
• Cooperate with Regional/Group functions(Infrastructure, PMO, Transformation, Service Delivery) in efforts toimplement and improve standard Hilton IT solutions.
• Maintaining good cooperation andcommunication between business users and IT team.
• Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
• Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications

Skills

ERP systems

Troubleshooting

Data flows

User access management

Communication

Organisation

ERP-WMS-SAP

Tools

SAP

Job description

Job Title: IT Application Support Analyst

Salary Range: CAD$55,146.00 – CAD$68,932.00

Working Type: On-Site

PURPOSEOF ROLE

The role of theIT Applications Support Analyst is to support andoptimise the suite of applications used across our food production operations.This role is critical in ensuring the reliability and performance of systemssuch as ERP, production planning, traceability, and quality control tools thatunderpin day-to-day manufacturing and supply chain activities. Line management to the role will be provided by ITApplications Engineer and IT Team Leader.

KEYACCOUNTABILITIES

• Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
• Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
• Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
• Work as part of the IT support team to resolve service tickets
• Manage application configurations, user access, and system integrations with equipment and other platforms.
• Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
• Participate in testing and deployment of application updates or new modules.
• Cooperate with Regional/Group functions(Infrastructure, PMO, Transformation, Service Delivery) in efforts toimplement and improve standard Hilton IT solutions.
• Maintaining good cooperation andcommunication between business users and IT team.
• Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
• Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications

KEY EXPERIENCE, KNOWLEDGE AND SKILLS

• Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
• Strong troubleshooting skills and the ability to work under pressure in a live production environment.
• Good understanding of data flows, system integration, and user access management.
• Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
• Effective communication skills
• Effective organisational skills
• Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
• Problem-solving ability.
• Ability to prioritise work in a reactive and proactive environment.
• Understands the importance of Security and Standards.

Desirable:

• Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000).
• Knowledge of traceability requirements in food manufacturing.
• Exposure to automation systems or industrial IT infrastructure.

WOULD SUIT SOMEONE WHO ….

• Problem solves
• Can triage and prioritise service tickets
• Acts with fairness and consistency.
• Works to high standards and promotes the same.
• Enjoys working as part of a flexible team.
• Flexes approach to suit the situation.
• Recognises diversity.
• Focuses on delivery.
• Has apositive ‘can do’ attitude.
• Can work under pressure.
• Is a good collaborator.
• Enjoys use of technology to make business more modern andefficient.
• Has ability to go into detail, if necessary, but also understandsbigger picture, especially business purpose and benefits of usedtechnology.

HiltonFoods Canada is committed to building a culture of diversity and inclusion andare committed to providing equal opportunities to all employees. At HiltonFoods Canada, we welcome and encourage applications from people withdisabilities. Accommodations are available on request for candidates takingpart in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. Allrequests for an accommodation and the accommodation measures will be handled ina confidential manner at all times.