IT Applications Support Analyst

Hilton Foods; Brantford; Sur place; CAD 55 000 - 69 000; Plein temps

Résumé du poste

Hilton Foods Canada is seeking an IT Applications Support Analyst to maintain and optimise ERP, production planning, traceability and QMS tools across our manufacturing operations. You will work on-site in Brantford, collaborating with production, engineering and quality teams to resolve issues, manage user access, and deploy updates while ensuring data integrity and audit readiness.

Experience in regulated food manufacturing and familiarity with ERP like Evolve is preferred.

Qualifications

• ERP systems knowledge across manufacturing context.
• Strong troubleshooting under pressure in live production.
• Understanding of data flows and system integration.

Responsabilités

• Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
• Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
• Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
• Work as part of the IT support team to resolve service tickets.
• Manage application configurations, user access, and system integrations with equipment and other platforms.
• Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
• Participate in testing and deployment of application updates or new modules.
• Cooperate with Regional/Group functions (Infrastructure, PMO, Transformation, Service Delivery) in efforts to implement and improve standard Hilton IT solutions.
• Maintaining good cooperation and communication between business users and IT team.
• Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
• Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications

Connaissances

ERP systems knowledge

Troubleshooting

Data flows

Communication skills

Organisational skills

ERP/WMS/SAP familiarity

Problem-solving

Prioritisation

Security & standards

Outils

Evolve ERP

SAP

WMS

Description du poste

Job Title: IT Application Support Analyst

Salary Range: CAD$55,146.00 – CAD$68,932.00

Working Type: On-Site

Purpose of Role

The role of the IT Applications Support Analyst is to support and optimise the suite of applications used across our food production operations. This role is critical in ensuring the reliability and performance of systems such as ERP, production planning, traceability, and quality control tools that underpin day-to-day manufacturing and supply chain activities.

Line management to the role will be provided by IT Applications Engineer and IT Team Leader.

Key Accountabilities

• Provide hands-on support for core business applications, particularly ERP systems used for production scheduling, inventory, procurement, and quality assurance.
• Act as a point of contact for application-related issues within the production or test environments, ensuring minimal disruption to operations.
• Collaborate with production, engineering, and quality teams to understand system requirements and translate them into technical solutions.
• Work as part of the IT support team to resolve service tickets.
• Manage application configurations, user access, and system integrations with equipment and other platforms.
• Support traceability and compliance by ensuring data integrity and system availability for audits and reporting.
• Participate in testing and deployment of application updates or new modules.
• Cooperate with Regional/Group functions (Infrastructure, PMO, Transformation, Service Delivery) in efforts to implement and improve standard Hilton IT solutions.
• Maintaining good cooperation and communication between business users and IT team.
• Implements system changes and administers access to systems and data utilising approved information technology security policies, standards and guidelines.
• Demonstrate an advanced level of application knowledge across variety of platforms – example: ERP, production line applications and business applications

Key Experience, Knowledge And Skills

• Understanding of ERP systems, including Evolve (to be included in training) in a manufacturing or food production context.
• Strong troubleshooting skills and the ability to work under pressure in a live production environment.
• Good understanding of data flows, system integration, and user access management.
• Effective communication skills to liaise with both technical teams and non-technical stakeholders on the shop floor.
• Effective communication skills
• Effective organisational skills
• Demonstratable knowledge of major enterprise business software i.e. ERP, WMS, SAP
• Problem-solving ability.
• Ability to prioritise work in a reactive and proactive environment.
• Understands the importance of Security and Standards.

Desirable

• Experience in a regulated environment (e.g. BRC, HACCP, ISO 22000).
• Knowledge of traceability requirements in food manufacturing.
• Exposure to automation systems or industrial IT infrastructure.

Would Suit Someone Who ….

• Problem solves
• Can triage and prioritise service tickets
• Acts with fairness and consistency.
• Works to high standards and promotes the same.
• Enjoys working as part of a flexible team.
• Flexes approach to suit the situation.
• Recognises diversity.
• Focuses on delivery.
• Has a positive ‘can do’ attitude.
• Can work under pressure.
• Is a good collaborator.
• Enjoys use of technology to make business more modern and efficient.
• Has ability to go into detail, if necessary, but also understands bigger picture, especially business purpose and benefits of used technology.

Hilton Foods Canada is committed to building a culture of diversity and inclusion and are committed to providing equal opportunities to all employees. At Hilton Foods Canada, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation during the recruitment process, please advise the HR representative. All requests for an accommodation and the accommodation measures will be handled in a confidential manner at all times.