IT APPLICATIONS MANAGER

RED TIC; Ontario; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in Ontario is seeking an experienced IT Application Manager to oversee a team and ensure operational stability of enterprise-level applications. The ideal candidate will have extensive experience in managing application teams, strong leadership skills, and a background in both CRM and ERP systems. This role requires effective communication and relationship-building abilities, particularly in remote environments. The successful applicant will drive business value through collaboration and technical expertise.

Qualifications

• 15+ years of relevant IT experience with 5+ years managing application teams.
• Experience in building high-performing teams in remote locations.

Responsibilities

• Manage a team supporting technical application activities.
• Lead the implementation of new system applications.
• Ensure applications are SOX compliant.

Skills

Leadership

Communication

Root Cause Analysis

Education

Bachelor’s Degree in Computer Science

Tools

MS Dynamics

Sage X3

AWS

Azure

Job description

• Manage a team supporting technical application activities and foster their professional growth and development;
• Perform daily operational support of applications and liaise with business stakeholders to define and ensure SLAs and expectations are met;
• Lead the implementation of all new system applications by developing roadmaps, defining functional and business requirements and developing and presenting business cases to senior leadership for approval;
• Ensure proper security measures are implemented to protect computing resources and critical data and train new users by ensuring IT Operational Documentation is relevant;
• Participate in Audit Reviews and ensure applications are SOX compliant and work closely with other IT teams to ensure production applications are performing and operationally stable;
• Manage all aspects of business as it relates to IT application systems, including upgrades, testing, and coordinating service outages;
• Develop and manage departmental expenditures to ensure alignment with approved Capital and Operating budgets.
• Post-secondary education, such as a Bachelor’s Degree, in Computer Science or related field;
• 15 + years of relevant work experience in the IT industry with 5 + years supporting Enterprise level applications and managing application teams (we would also welcome an equivalent combination of education, training, and experience);
• Prior leadership experience building and nurturing high-performing teams in remote locations and managing projects with cross-functional groups;
• Strong technical experience and knowledge supporting applications such as CRM (MS Dynamics) and ERP (Sage X3 preferred) systems and collaborating with business units to define requirements and introduce solutions.

Bonus points if you have…

• Experience with cloud hosted applications in AWS / Azure and supporting custom configured COTS products;
• Knowledge of the cannabis industry and experience working with highly integrated business units and systems to deliver sound solutions.

We know you’re the right candidate because…

• You’re a natural relationship builder who can collaborate with all levels of the organization in remote environments to drive business value;
• You’re a strong communicator with the ability to convey complex technical terms in simple and engaging formats to elevate the user experience;
• You’re an expert at root cause analysis and enjoy tackling challenges and finding solutions quickly in fast-paced environments;
• You’re a people-oriented leader who goes above and beyond to nurture the success of others.