IT Applications Manager

Durabuilt Windows & Doors; Edmonton; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading manufacturer in Western Canada seeks an IT Applications Manager to lead its applications portfolio and support digital transformation. Responsible for mentoring a team, overseeing critical systems, and guiding process optimization, the ideal candidate has extensive IT experience, strategic thinking capabilities, and strong technical know-how in .NET, SQL, and Salesforce. This role offers competitive compensation and opportunities for professional development in a collaborative environment.

Benefits

Comprehensive health and dental coverage

Free onsite parking

Professional development opportunities

Qualifications

• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Experience with SDLC methodologies and setting up performance metrics.

Responsibilities

• Lead and mentor a team of IT professionals.
• Oversee the support, development, and integration of enterprise systems.
• Drive standardization of SDLC processes and champion AI adoption.

Skills

.NET

SQL Server

Salesforce

AWS

BI tools

Education

Bachelor’s degree in Computer Science or Software Engineering

Tools

Jira

SSRS

Tableau

Job description

At Durabuilt, our people are at the heart of our success. Guided by our core values - Innovative, Driver, Ownership, Caring, and Individual. We’ve become one of Western Canada’s largest window and door manufacturers and a proud recipient of Canada’s Best Managed Companies award. We’re looking for a forward-thinking IT Applications Manager to lead our enterprise applications portfolio and support Durabuilt’s digital transformation journey. This is your chance to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through opportunities to attend major industry conferences such as Dreamforce in San Francisco.

What You’ll Do

Leadership & Strategy

• Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts.
• Foster a culture of accountability, collaboration, and innovation within the team.
• Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies.
• Establish KPIs and implement best practices for development, support, and delivery.
  
  

Application Management

• Oversee the support, development, and integration of mission-critical enterprise systems: ERP (Paradigm CenterPoint/MasterPoint), Salesforce (Sales Cloud, Service Cloud, Communities), HRIS, MES, and custom in-house applications.
• Ensure SLA adherence for incident response and resolution at all priority levels.
• Conduct technical design and code reviews to maintain system integrity and scalability.
  
  

Process Optimization & Innovation

• Drive standardization of SDLC processes, release management, and support workflows.
• Evaluate and enhance toolsets for backlog management, release planning, and support (e.g., Jira or alternatives).
• Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.
  
  

Stakeholder & Vendor Management

• Collaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals.
• Facilitate change management efforts to ensure smooth adoption of new systems and processes.
• Manage vendor relationships, contracts, and third-party integrations to support IT strategy.
• Lead key projects such as the upcoming HRIS and payroll system implementation and preparation for a potential ERP upgrade.
  
  

Technical Environment

• ERP: Paradigm CenterPoint/MasterPoint (industry-specific ERP system)
• CRM: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)
• Languages: .NET (primary development platform); open to modern development stacks for new initiatives
• Databases: Microsoft SQL Server (primary), PostgreSQL (legacy)
• Reporting Tools: SSRS, Tableau
• Cloud Infrastructure: AWS (primary), with ongoing migration from limited on-prem servers
• AI & Automation: ChatGPT, Microsoft Copilot, and custom bots under development
• Upcoming Projects: Data warehousing and business intelligence initiatives are in planning stages
  
  

What You Bring

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Strong technical expertise with .NET, SQL Server, Salesforce, AWS, and familiarity with BI tools.
• Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics.
• Hands-on programming experience in modern development stacks for technical oversight.
• Exposure to data warehousing and business intelligence concepts is an asset.
• Strategic thinking with a results-oriented, problem-solving approach
  
  

Why Join Us?

At Durabuilt, we’re committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You’ll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it’s a chance to build a rewarding future with a company that invests in its people.