IT and Audiovisual Support Technician

Rodeo FX; Montreal (administrative region); Hybrid; CAD 40,000 - 65,000; Full time

Benefits offered by this job

Sick/personal days

Group Insurance

RRSP with employer contribution

Discounts on public transport

Access to Employee Assistance Program

Job summary

A leading creative company in visual effects is seeking an IT and Audiovisual Support Technician to assist the IT team in supporting artists and VFX production teams. This role involves workstation setup, troubleshooting, and support for audiovisual and electronic equipment. Candidates should have 3-5 years of technical support experience and strong knowledge of Windows, macOS, and Linux systems. Benefits include a full-time permanent contract, sick/personal days, group insurance, and various local discounts.

Qualifications

• 3 to 5 years of experience in technical support in a VFX or IT environment.
• Strong knowledge of Windows, macOS, and Linux systems.
• Proficient in using ticketing systems and deployment tools.

Responsibilities

• Receive and document support requests in the ticketing system.
• Perform initial diagnostics of hardware and software issues.
• Assist in preparing and configuring workstations.
• Assist in workstation setup, software deployment, and network/AV configurations.
• Assist in relocations, calibration, and post‑production room support.
• Document incidents and learnings from after-hours support.

Skills

Technical support

Customer service

Networking

Interpersonal skills

PowerShell

JIRA

Intune

Kandji

Networking

Scripting

Tools

JIRA

Ansible

Intune

Kandji

Autodesk suite

Adobe suite

Nuke

Houdini

Unreal

HP RGS

Teradici

Anyware

Job description

Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high‑end creative company offering services in visual effects, advertising, animation, and experiential.

Nominated for multiple Emmy® Awards for its work on the series Stranger Things season 4, Avatar: The Last Airbender and The Lord of The Rings: The Rings of Power, the independent, Oscar®‑winning company boasts close to 800 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and Paris.

Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3. Recently released projects include The Rings of Power Season 2, Venom: The Last Dance, Taika Waitit's Time Bandits, and House of the Dragon Season 2.

Work arrangements

As a company founded and led by an artist, creativity above all guides us. Our mission is to provide our talents with the freedom and resources they need to deliver quality work and thrive in a stimulating, caring environment. While we require employees to be present in the studio at least three days a week, we maintain flexible work arrangements for the remaining days. This balance ensures that we foster collaboration, maintain our vibrant culture, and encourage in‑person interaction and teamwork.

Job Description

The IT and Audiovisual Support Technician assists the IT team in supporting artists and VFX production teams. Under supervision, they contribute to workstation setup, basic troubleshooting, request tracking, and equipment installation. This internship offers the opportunity to discover a demanding technical environment and gain practical experience in a world‑class VFX studio.

Key Responsibilities

Technical support

• Receive and document support requests in the ticketing system.
• Perform initial diagnostics of simple hardware and software issues (network connection, peripherals, account access).
• Escalate complex incidents to the Service Desk team.
• Support communication with users (ticket updates, follow‑up on solutions).
• Respond to various requests related to the configuration, installation, and troubleshooting of audiovisual and electronic equipment, as well as networking and distribution systems.
• Assist in the ongoing inspection, diagnosis, repair, and restoration of equipment, providing both preventative maintenance and responding to problems encountered.

Workstations

• Assist in preparing and configuring workstations for new artists (basic Windows/macOS/Linux installation).
• Follow internal procedures for software deployment.
• Check network connectivity and peripherals (screens, tablets, audio).

Workstation Installations

• Assist the team with internal relocations: simple connections, basic network cabling, installation of monitors and peripherals.
• Maintain an organized and safe workspace during relocations.

Post‑Production Support

• Assist in preparing screening and review rooms (connection, screens, basic calibration).
• Monitor the proper functioning of workstations during internal sessions.

On‑Call Work

• Observe emergency management procedures (no direct intervention without supervision).
• Document incidents encountered during after‑hours support for learning purposes.

Qualifications

• 3 to 5 years of experience in technical support in a VFX, post‑production, or mission‑critical IT environment.
• Strong knowledge of Windows, macOS, and Linux systems (user account management, drivers, updates, basic scripting in Python and PowerShell).
• Proficiency with ticketing systems (e.g., JIRA) and deployment tools (Ansible, Intune, Kandji).
• Familiarity with VFX/post‑production software (Autodesk & Adobe suites, Nuke, Houdini, Unreal).
• Good understanding of networking (TCP/IP, DNS, DHCP, VPN, VLAN).
• Experience with remote desktop tools such as HP RGS / Teradici / Anyware is a plus.
• Excellent interpersonal and customer service skills.

Additional Information

• Full‑time, Permanent Contract
• Sick/personal days
• Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP)
• RRSP with employer contribution
• Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses

Diversity: At Rodeo FX, diversity is a core value. We’re committed to creating an inclusive, equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work. Rodeo FX may use AI‑based tools to support certain steps of the recruitment process, such as interview transcription or preliminary application analysis. These tools may be operated by third‑party providers, and data may be processed outside Quebec. These tools never replace human decision‑making: all final hiring decisions are made by our recruitment team and hiring managers. To learn more about how we protect your personal information and your rights, please consult our Privacy Policy.