IT Analyst, Retail Systems

Circle K; Laval; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading convenience store company in Laval is looking for an IT Analyst to provide expert-level support for retail systems. The ideal candidate has a BAC in IT, 3+ years of relevant experience, and is bilingual (French and English). You'll engage with internal teams, collaborate on projects, and ensure alignment with business needs. This role offers competitive benefits and opportunities for career development.

Benefits

Group Insurance Program

Pension Plan

Employee Discounts

Training and Development

Mentorship Program

Qualifications

• 3 or more years of experience supporting Retail Systems.
• Experience with Payment Acceptance solutions/devices is an asset.
• Bilingualism required (Advanced French and English).

Responsibilities

• Provide expert-level technical support for retail systems.
• Participate in projects as a dedicated support resource.
• Deliver assignments within specified time frames.

Skills

Analytical skills

Customer service skills

Organizational skills

Communication skills

Education

BAC in IT field or equivalent

Tools

PDI (Back Office)

Radiant POS

Bulloch POS

Job description

JOIN OUR TEAM!

At Couche-Tard/Circle K,our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

IT Analyst, Retail Systems

Department: IT

Location: Laval, QC (4204 boulevard Industriel, H7L 0E3)

Type of employment: Permanent, Full Time (40 hours)

THE ROLE

This position serves as a key technical resource for support and issue resolution related to Couche-Tard/Circle K retail systems. It provides expert-level assistance for systems used across convenience stores, fuel operations, and food service—including payment platforms and loyalty programs. The role ensures solutions align with cross-functional business needs and adhere to established IT processes. It also offers escalation support to the Couche-Tard/Circle K Service Desk and collaborates closely with internal teams and external vendors. Additionally, the role supports a variety of project-related activities as needed.

WHAT YOU’LL DO

Want to start your career with us? Here's an overview of the main responsibilities of this position:

• Participate as a dedicated support resource for projects of varying complexity.
• Provide expert-level technical support for Circle K retail systems and business partners
• Provide expert-level incident resolution for escalated issues.
• Delivers assignments and project deliverables within specified time frames, adhering to established standards and guidelines individually and as a member of a team
• Engages with internal customers, vendors, peers, and management teams to understand issues, and to provide updates and status.
• Works with others to facilitate completion of assignments\projects on time
• Assists with creating or enhancing documentation
• Performs other job duties as required

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education:

• BAC in IT field or equivalent combination of education and experience-based learning

Experience:

• 3 or more years of experience\knowledge in support of Retail Systems
• Experience with PDI (Back Office), Radiant POS, and\or Bulloch POS solutions (an asset)
• Experience with various Payment Acceptance solutions/devices (an asset)
• Experience with virtualized retail environments (an asset)

Knowledge and skills:

• Excellent analytical, organizational and customer service skills; must be detail oriented with an ability to meet deadlines with limited supervision.
• Follows IT standard protocol for change\release management
• Requires good communication skills as well as team participation
• Must be able to interact with Management and team in a remote work environment
• Positive attitude
• Ability to read and listen, and communicate effectively to various audiences, orally and written
• Ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software.
• Ability to effectively research, analyze and evaluate information to make decisions, solve problems and achieve goals.

Language skills:

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

#LI-GE1

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.