IT Analyst II - Radiology Technical Support

Alberta Health Services; Edmonton; Hybrid; Full time

Job summary

Alberta Health Services is hiring an IT Analyst II for Radiology Technical Support in Edmonton. The role involves providing support for Radiology applications and leading technical projects. Successful candidates need a bachelor’s in IT and strong problem-solving skills, with opportunities for remote work and professional growth within a leading healthcare provider.

Qualifications

• Bachelor's degree in a related field is required.
• Experience with Epic platform configuration is necessary.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Provide technical support for IT applications and systems.
• Resolve complex technical problems and lead project initiatives.
• Translate business requirements into technical solutions.

Skills

Technical Support

Problem Solving

Customer Relationship Management

Education

Bachelor's degree in Computer Science or Information Technology

Job description

IT Analyst II - Radiology Technical Support

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IT Analyst II - Radiology Technical Support

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Your Opportunity:

X-rays, Ultrasounds, MRIs, Nuclear Medicine, and CT scans. This is your chance to join the world of Radiology Procedures and see what’s inside Connect Care! As an IT Analyst II on the Radiology Technical Support Team, you will be supporting the Connect Care module Radiant along with multiple Radiology applications such as Astraia and NMIS. You will be balancing operational support and optimization obligations for our launched sites and users. This role will provide the opportunity to learn all aspects of Radiology workflow instead of specializing in a single area. Ownership of incidents and optimization requests related to ordering, protocolling, scheduling, performing, documenting, and resulting Radiology procedures is expected. Creating team-facing support documentation is also required. This is a full time permanent provincial position, which has an option to work remotely, and will give you the Epic proficiency and/or accreditation and Connect Care experience you need to further your Radiology IT career.

Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

Acute Care Alberta: Primary Care Alberta: N Recovery Alberta: N Classification: IT Analyst II Union: AUPE GSS Unit and Program: IT Imaging Services Primary Location: Seventh Street Plaza Location Details: Eligible to work remotely within Alberta Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 02-JUN-2025 Employee Class: Regular Full Time Date Available: 12-JUN-2025 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days, On Call Days Off: Saturday/Sunday Minimum Salary: $38.54 Maximum Salary: $52.03 Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of bachelor's degree in Computer Science or Information Technology or equivalent.

Additional Required Qualifications:

Qualifying applicants will be required to pass an aptitude test designed by Epic as part of the recruitment process. Candidates with scores that meet the acceptable standard may move forward to the next step of the recruitment process. Successful candidate must complete Epic application accreditation within 45 calendar days from date of hire. Experience transforming end user functional requirements into a workflow-based software implementation. Specialized depth in software technology. Knowledge of emerging trends in technology relating to software applications. Experience leading staff and business clients. Self-motivated and ability to work with little supervision. Superior customer relationship skills. This position is required to configure the Epic platform.

Preferred Qualifications:

Connect Care Experience, DI Application Support Experience, DI Clinical Knowledge, Familiarity with Radiant and Radiology Workflow. Proficiency/Accreditation/Certification in an Epic module.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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