IT Analyst – Developer

Kativik llisarniliriniq; Montreal; On-site; CAD 56,000 - 96,000; Full time

Job summary

Kativik llisarniliriniq is seeking a Software Quality Assurance Specialist to plan, develop, execute, and document QA activities for its business applications and ServiceNow platform in Montreal. The role collaborates with development and operations teams to ensure quality, security, and performance.

You will design test plans, maintain automated scripts, validate APIs and integrations, and assist in deployments while upholding security and best practices.

Qualifications

• Undergraduate degree in CS/SE/IT or a related field.
• 3 years of experience in software quality assurance, testing, or application development.
• Experience with ServiceNow testing workflows, forms, catalog items, and integrations.
• Proficiency in Python and C#.
• Experience with SDLC and Agile methodologies.
• Knowledge of security testing principles and vulnerability assessment practices.
• Knowledge of HTML5, CSS, JavaScript, and web technologies.
• Knowledge of REST, SOAP, JSON, and web services.
• Knowledge of SQL language.
• Experience with Azure DevOps, Git, or similar platforms.
• Strong analytical, troubleshooting, documentation and communication skills.
• Experience testing web apps, APIs, and client-server applications.

Responsibilities

• Plan, develop, execute, and document QA activities for business applications and ServiceNow.
• Perform functional, integration, regression, UAT, and security testing.
• Develop and maintain automated test scripts and frameworks.
• Test and validate ServiceNow modules, workflows, forms, and integrations.
• Identify and track defects and production issues; assist in resolution.
• Validate APIs, web services, and data exchanges between apps.
• Participate in deployments, upgrades, and release validation.
• Ensure compliance with QA standards, security requirements, and best practices.
• Collaborate with users, analysts, developers, and vendors to validate requirements.
• Assist in troubleshooting production incidents and root-cause analysis.
• Support documentation, knowledge transfer, and continuous improvement.

Skills

Analytical skills

Troubleshooting

Documentation

Communication skills

SDLC

Agile methodologies

Security testing principles

Education

Undergraduate degree in Computer Science, Software Engineering, Information Technology, or related field

Tools

ServiceNow

Automated testing tools

Python

C#

Azure DevOps

Git

SQL Server

Job description

Function & Duties

Reporting to the Business Solutions and Development Coordinator, the incumbent is responsible for planning, developing, executing, and documenting quality assurance activities related to the School Boards business applications, integrations, and ServiceNow platform. The incumbent will work closely with development and operational teams to ensure the quality, reliability, security, and performance of software solutions.

• Perform functional, integration, regression, user acceptance, and security testing on applications and systems
• Develop, execute, and maintain automated test scripts and testing frameworks
• Test and validate ServiceNow modules, workflows, forms, catalog items, and integrations
• Design and document test plans, test cases, testing procedures, and test results
• Identify, document, track, and assist in resolving software defects and production issues
• Validate APIs, web services, system integrations, and data exchanges between applications
• Participate in application deployments, upgrades, proofs of concept, and release validation activities
• Ensure compliance with quality assurance standards, security requirements, and best practices
• Collaborate with business users, analysts, developers, and vendors to validate business and technical requirements
• Assist in troubleshooting production incidents and conducting root-cause analysis
• Support documentation, knowledge transfer, and continuous improvement initiatives
• Perform other related tasks.

Qualifications

Hold an undergraduate degree in Computer Science, Software Engineering, Information Technology, or a field relevant to the position. Three (3) years of relevant experience in software quality assurance, testing, or application development

The Board may, at its discretion, waive any or all of the afore-mentioned qualifications if it finds a suitable candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the Board

Requirements

• Experience with ServiceNow, including testing workflows, forms, catalog items, and integrations
• Experience with automated testing tools and frameworks
• Experience with Python and C# programming languages
• Experience testing web applications, APIs, and client-server applications
• Knowledge of software development lifecycle (SDLC) and Agile methodologies
• Knowledge of security testing principles and vulnerability assessment practices
• Knowledge of HTML5, CSS, JavaScript, and web technologies
• Knowledge of REST, SOAP, JSON, and web services
• Knowledge of SQL Server and SQL language
• Knowledge of Azure DevOps, Git, or similar source control and testing platforms
• Strong analytical, troubleshooting, documentation, and communication skills
• Knowledge of Office 365

Classification / Salary / Benefits

In accordance with the SPPENOM collective agreement for professionals. This position belongs to job category 2120: From $55,812 to $95,643 annually depending on qualification and experience.