IT Analyst

Global Technical Talent; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading staffing agency in Toronto is seeking an IT Analyst to manage data center operations and technical support. The role requires expertise in infrastructure knowledge, vendor management, and incident resolution. Ideal candidates should have 5-10 years of experience in data center management and proficiency in ServiceNow. This position offers competitive compensation with a contract duration of one year and potential for extension.

Qualifications

• 5-10 years of data center management experience, including IT hardware and cable infrastructure.
• Independent working ability in senior/lead roles.
• Subject matter expert in technical guidance and problem resolution.

Responsibilities

• Lead strategic technology initiatives, infrastructure management, and related projects.
• Deliver 24/7 operations and ensure KPI compliance and audit readiness.
• Engage stakeholders to improve production environment stability.

Skills

Fiber/copper infrastructure knowledge

ServiceNow

Network engineering knowledge

Budgeting and forecasting skills

Education

College degree in tech-related major or Technical Certificate

Tools

Fluke testers

Fiber testers

Microsoft Office products

Job description

Primary Job Title: IT Analyst/IT Operations Analyst
Location: Toronto, ON (Onsite)
Shift/Work Schedule: Mon to Fri – Business hours
Date Posted: 7/30/2025
Employment Type: Contract (1 year - Extension, Conversion Possible)
Salary Range: C$35 - C$40/Hr Job Description

• Data center management, maintenance, installs and decommissioning
• Performance and incident management
• Technical support activities

Must Have Qualifications:

• Fiber/copper infrastructure knowledge
• DCIM
• Fiber testing tools
• ServiceNow
• Hardware installation
• Power/cooling data center knowledge

Role Overview: Our client is building a world-class, diverse, and inclusive technology team. The pace of change demands smart, open-minded thinkers. In this role within Engineering Operations, you’ll be part of a team recognized for its customer-service mindset and dedication to 24/7 infrastructure operations. The team handles the full lifecycle for IT components: installation, maintenance, decommissioning, system performance, capacity, availability, migration, and more. Responsibilities:

• Lead strategic technology initiatives, infrastructure management, and related projects
• Deliver 24/7 operations and ensure KPI compliance and audit readiness
• Manage remote sites and third-party vendor activities
• Maintain and manage Business Continuity Plans (BCP)
• Capture business requirements for DC capacity planning
• Ensure database compliance with audit regulations
• Support applications and systems in alignment with service levels
• Schedule and plan equipment installs and cabling requests
• Engage stakeholders to improve production environment stability
• Lead data center infrastructure support
• Participate in procedures, reviews, and implementations
• Research and recommend best practices and technologies
• Deliver quality service aligned with client requirements
• Manage incident resolution and escalation
• Ensure application requirements (functional, security, performance) are met
• Proficient use of fluke testers, fiber testers, and scanners
• Knowledge of data center power, space, and cooling interdependencies

Additional Responsibilities:

• Provide technology insights to functional areas
• Participate in infrastructure evolution and technology deployments
• Deploy infrastructure components across environments
• Follow and enforce change management protocols
• Monitor system lifecycles and architecture alignment
• Use metrics to track environment performance
• Contribute to disaster recovery planning and testing
• Occasional travel between sites required

Requirements:

• Vendor management, data center operations, and documentation experience
• Network engineering and production operations support knowledge
• Budgeting, forecasting, and cost control skills
• Understanding of infrastructure/application interdependencies
• Familiarity with private/public cloud infrastructure and physical DC security
• Functional knowledge of project management principles
• Ability to translate tech solutions to business needs
• Independent working ability in senior/lead roles
• Subject matter expert in technical guidance and problem resolution
• Proficient in ServiceNow and Microsoft Office products
• Preferred: College degree in tech-related major, or Technical Certificate
• 5–10 years of data center management, including IT hardware and cable infrastructure
• Fast learner of new technologies

Additional Notes:

• On-call: Once a month typically (may vary based on business needs)
• After-hours support required for data center operations
• Travel: Local travel to Barrie as needed; Scarborough location 99% of the time

About The Company: The top 10 banks in Canada and North America are offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market. About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
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