IT Analyst

Eunasolutions; Oakville; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading provider of cloud-based software in Ontario seeks an IT Analyst responsible for supporting IT solutions and managing user requests. Candidates should have strong technical troubleshooting skills along with knowledge of Windows and Mac operating systems. This hybrid position offers competitive wages and professional growth opportunities. Join a collaborative team that values innovation and community engagement.

Benefits

Competitive wages

Wellness days

Flexible work day

Health and dental benefits

Qualifications

• 0-2 years in IT system administration and user support.
• Experience with networking technologies and cloud-first environments.
• Microsoft 365 Fundamentals certification (MS-900) preferred.

Responsibilities

• Provide first-level contact and support for end users.
• Manage routine service requests like password resets.
• Document incident resolutions and contribute to the IT knowledge base.

Skills

Knowledge of Windows

Knowledge of Mac operating systems

Excellent written and oral communication skills

Strong technical troubleshooting skills

Ability to work independently and as a team

Tools

Microsoft 365 ecosystem

Jira Service Desk

Job description

The Opportunity

The IT Analyst at Euna Solutions is responsible for supporting and maintaining IT solutions and assets. This role requires a deep understanding of IT best practices, adaptability, and a passion for integrating business and IT systems. The IT Analyst will excel in supporting users and managing IT assets across the organization.

Key Responsibilities

• Provide first-level contact and support for end users, ensuring effective recording and handling of incidents.
• Manage and fulfill routine service requests, such as password resets, software installations, and access permissions, in a timely and efficient manner.
• Aim for one-touch resolution of incidents whenever possible, leveraging knowledge base and troubleshooting skills.
• Identify and diagnose recurring problems; contribute to developing solutions.
• Escalate unresolved incidents and problems to higher-level support teams as per escalation procedures.
• Accurately document incident resolutions and contribute to the IT knowledge base for future reference.
• Maintain detailed records of user interactions, steps taken, and solutions provided.
• Regularly review and update IT processes and procedures to align with departmental objectives.
• Adhere to the organization's designated security framework in all IT operations.
• Communicate effectively with end users, team members, and other stakeholders.
• Collaborate with cross-functional teams to ensure integrated and cohesive IT support.

Required Skills & Experience

• 0-2 years in IT system administration and user support.
• Knowledge of Windows and Mac operating systems.
• Excellent written and oral communication skills.
• Strong team-building and interpersonal skills.
• Ability to work independently and as a team.
• Strong technical and troubleshooting skills.

Preferred Skills & Experience

• Experience working within the Microsoft 365 ecosystem.
• Knowledge of networking technologies and cloud-first environments.
• Experience with Jira Service Desk.
• Knowledge of industry best practices and experience with both hardware and software systems.
• Knowledge of security frameworks and certifications.
• Microsoft 365 Fundamentals certification (MS-900)

Location

This position will be hybrid 3x a week in our Oakville office.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

WhatIt'sLike to Work at Euna Solutions

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Competitive wages

We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.

Wellness days

What’s better than a long weekend? An extra-long weekend! This summer let's begin and end the summer with an extra day on top of the long weekend (July and Sept)! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee

At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

Flexible work day

We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

Benefits

Ask us for a copy of our health and dental benefits!

Culture committee

Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/.

We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

For any inquiries or requests regarding accessibility at Euna Solutions, please email [e-mail] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.