IT Advisor

Powertech Labs Inc.; Surrey; On-site; CAD 109,000 - 138,000; Full time

Job summary

Powertech Labs Inc. seeks an IT Advisor to support IT Services, Development and Cybersecurity, reporting to the Sr IT Manager. The role demands broad knowledge of data centre, endpoints, cloud, DevOps and security, with strong customer service.

Responsibilities include governance of outsourced providers, security audits, and lifecycle support across production and testing environments. The ideal candidate will have 5+ years in IT infrastructure, relevant certifications, and a proactive mindset

Qualifications

• Bachelor's degree or equivalent in Information Systems or similar.

Responsibilities

• Provide leadership to outsourced service providers and ensure policy adherence.
• Review and approve technology service requests and communicate status.
• Implement and manage security infrastructure, endpoints, DevOps, and cloud solutions.
• Monitor vulnerabilities and ensure timely remediation across IT infrastructure.
• Collaborate with Powertech teams to support full application lifecycle and operations.

Skills

Customer focus

Communication skills

Interpersonal skills

Vendor management

Team leadership

Education

Bachelor's degree in Information Systems or related field

MCSA

ITIL

CompTIA

(ISC)2

Job description

Powertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialised testing, and technical expertise for a safe and sustainable global energy future. Powertech has a global reputation for delivering transformative solutions in both the electric power industry as well as the transport sector. A clean future will be driven by electric and hydrogen power, and we will help get there.

We are always guided by our values as a global clean-technology and engineering company:

• Safety: This top everything. We do our work safely or we do not do it at all.
• Challenges: We ready ourselves for the hardest challenges – through attaining accreditations, developing industry-leading innovative products & services, investing in our labs, hiring great people, and making them better.
• Diverse Teams: We are strongest together and capitalize on our varied attributes – together we are more than the sum of parts.
• Our customers: Customers fuel this company, and we constantly work with them to earn and retain their trust and loyalty. We expect that our customers hold us accountable to our commitments.
• Excellence: Striving for excellence, acting with integrity, and having the highest standards in quality are core to what we do.

What you'll do

We are seeking a skilled IT Advisor to support the IT Services, Development and Cybersecurity functions at Powertech Labs Inc. and Powertech USA. Reporting to the Snr IT Manager, this role is crucial for ensuring security and efficiency of our IT services. The ideal candidate will have a broad base of knowledge and experience across the data centre, endpoint devices, cloud services, DevOps, and cybersecurity technologies, with an outgoing demeanor and exceptional customer service skills.

Key Responsibilities

• Provide leadership and guidance to outsourced service providers and ensure that the outsourcing team follows Powertech policies and guidelines and meets contractual requirements.
• Review and approve Technology service requests, including accepting and reviewing the request, making approval decisions, tracking and communicating request approval status to requester, and ensuring timely closure.
• Implement, monitor and manage security infrastructure, endpoint, DevOps environments and cloud solutions to safeguard against cyber threats.
• Monitor and manage vulnerabilities across the IT infrastructure and DevOps environments ensuring timely identification and remediation.
• Partner with the Power Systems and software teams to provide end-to-end information technology support across the application lifecycle, including development and testing environments, infrastructure, cloud services, cybersecurity, access management, integrations, release readiness, production support, backup and recovery, and operational sustainment.
• Conduct regular security audits and assessments to identify vulnerabilities and weaknesses, implementing corrective actions promptly.
• Lead software asset management initiatives, including reviewing software license deployment and optimizing use of software assets.
• Analyze infrastructure capacity and performance metrics, and support status based on hardware and software product lifecycle.
• Oversee infrastructure upgrade and refresh initiatives and provide input from infrastructure and cybersecurity operations perspective.
• Contribute to the development and enforcement of IT security policies, ensuring alignment with industry best practices and regulatory requirements.
• Keep abreast of emerging technologies, industry trends, and advancements in artificial intelligence, cybersecurity, cloud services, and IT operations, and assess opportunities to apply them to improve service delivery, security, and operational efficiency.
• Provide detailed recommendations and execute improvement opportunities in service request and other operational processes.
• Collaborate with Powertech Labs and Powertech USA stakeholders and other Technology groups to ensure that operational and project Infrastructure needs are met.
• Perform remote support for traveling and remote workers.
• Provide feedback and recommendations on operation processes, procedures and infrastructure environment documentation.
• Oversee the review of project sustainment impact assessment and production turnover activities.
• Engage and be a subject matter expert in infrastructure and cybersecurity operations invoice review, material acquisition, and budget management.

What you bring

• University degree in Information Systems or similar.
• Over 5 years relevant experience in IT Infrastructure technology concepts, including data center, system management, end point devices, DevOps environments, cloud services, virtualization, storage, security and mobility. An equivalent combination of education and experience will also be considered.
• Microsoft Certified Solutions Associate (MCSA), ITIL certification, CompTIA certification and (ISC)2 certification is desirable.
• Verifiable work experience with the following security tools and technologies such as Checkpoint, Cisco Secure Access, Cisco Firepower/ASA, Palo Alto Firewalls and Azure Sentinel
• The ability to understand Powertech department IT infrastructure requirements
• Good understanding of cybersecurity threats, risks, and mitigations
• Strong customer focus with desire to deliver exceptional client service
• Experience in 3rd party vendor management
• Excellent oral and written communication skills
• Excellent interpersonal skills and proven ability to communicate with a wide range of technical, non-technical and business audiences

What we offer

Location: Surrey B.C.
Job Status: Full-Time Regular
Affiliation: M&P
Level: P3
Annual Salary: $109K - $138K

Powertech Labs is an equal opportunity employer. We include everyone. We welcome applications from anyone, including members of visible minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. We are also happy to provide reasonable accommodations throughout the selection process and while working at Powertech Labs.

Maintaining customer-confidence and our reputation is key: To this end, all our campus and laboratories are accredited to ISO9001 (quality), ISO14001 (environment stewardship) and ISO45001 (safety) and IEC/ISO 17025 for over 100 standards. To complement the focus on accreditation, we encourage our experts to drive global standards and provide development opportunities for all staff to grow in their role and to advance in their careers.

Working at Powertech is not a job but a career. If you want to be a part of a growing clean technology company that is impactful and working towards a common goal of accelerating the world towards a net zero carbon future, come and join.