IT Administrator

Dialectica; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading B2B information services firm in Montreal seeks a System IT Administrator to manage IT systems, ensuring peak performance and business continuity. Responsibilities include managing networks, installing software, and resolving technical issues. The ideal candidate has 3-4 years of experience, a solid knowledge of IT administration best practices, and is bilingual in English and French.

Benefits

Competitive base salary

Health insurance coverage

Learning and development opportunities

Extra personal/flex days

Gym discounts and wellness activities

Qualifications

• 3-4 years of experience as a System IT Administrator or similar role.
• Solid knowledge of best practices in IT administration.
• Proven proficiency in Google Services Administration.

Responsibilities

• Manage and optimize networks and servers.
• Install, configure, and upgrade hardware and software.
• Quickly diagnose and resolve technical issues.

Skills

IT systems knowledge

Google Services Administration

Problem-solving

Interpersonal skills

Bilingual proficiency (English and French)

Education

Minimum 3-4 years experience in IT

Tools

JIRA

Confluence

Job description

About Dialectica

Dialectica is a leading B2B information services firm that serves the world's top consulting, investment and largest corporate businesses, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

Dialectica has been recognized as one of Europe’s fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

We believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: Accelerate the shift to a prosperous society by empowering better decision-making.

With a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. Our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for. These values include:

• Respect
• Teamwork
• Ownership
• Growth Mindset

What You'll Do

• Manage and optimize our networks, servers, and technology tools to ensure peak performance and business continuity.
• Install, configure, and upgrade new hardware and software to support our company's needs.
• Quickly diagnose and resolve technical issues and outages to minimize downtime.
• Implement and enforce security protocols to proactively protect our systems from threats.
• Onboard new employees and manage user accounts and access permissions across our systems.
• Create and maintain an internal wiki with technical documentation, manuals, and IT policies.
• Handle data backup and archiving and document all IT processes.
• Drive continuous improvement by staying current with the latest advancements in IT administration.

• A minimum of 3-4 years of experience as a System IT Administrator, IT Helpdesk, or in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Proven proficiency in Google Services Administration.
• Exceptional leadership, organizational, and time management skills.
• Excellent problem-solving abilities and a resourceful approach to challenges.
• Outstanding interpersonal and communication skills.

• Atlassian tool administration knowledge on JIRA and Confluence is a plus
• Professional certifications are a plus

Based on values we are looking for someone with the following traits:

• Aiming to deliver unprecedented value
• Strong sense of caring for their teams, to provide guidance and support
• Act as culture and brand ambassadors for Dialectica
• Seeking support and guidance to achieve mastery and great quality results
• Having ownership of their responsibilities and not being afraid of getting things done
• Turning problems into opportunities
• Being open and honest with their team and themselves
• Constantly improving through self-learning and knowledge sharing

• Bilingual proficiency in English and French
  

• Competitive base salary with additional performance incentives
• Coverage under the company’s collective health insurance plan
• Learning and development opportunities (e.g. onboarding, Mini-MBA, on-the-job training, Udemy courses and many others!)
• Extra personal/flex days and paid volunteer days a year for your favorite cause
• Company sponsored team-bonding events
• Weekly health & wellness activities (e.g. basketball, football, yoga, running), gym discounts, healthy breakfast, snacks and beverages
• Entrepreneurial culture and amazing coworkers!

About the Tech Team

Technology powers everything we do at Dialectica – from communicating with clients and finding the most relevant expert profiles in just a few minutes to indexing and categorizing thousands of pieces of information every day. To do so, we are building our own proprietary web application that automates and optimizes the delivery of our market leading services.

Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.


Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Not sure if you have it all? Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.

The company recruits experts from all over the world in all industries for its clients primarily located outside Quebec, with the support of the company’s other offices located outside Quebec with which interaction is constant. Accordingly, knowledge of English is required for this position. Knowledge of French is required for positions permanently located in Quebec so incumbents can communicate with their colleagues and suppliers in Quebec as necessary. French-language training will be offered to all incumbents in permanent positions in Quebec who do not have a good knowledge of French.