IST Help Desk Support

RESPONSIBILITIES:

• Serve as the first point of contact for users seeking technical assistance over the phone, email or tickets.
• Provide end user desktop support via remote support tools or in person.
• Perform troubleshooting through diagnostic techniques and pertinent questions.
• Record events and problems and their resolution in support tickets.
• Escalate incidents that cannot be resolved to others on the support team.
• Configure and install hardware and software.
• Deploy and maintain desktops, laptops, tablets and mobile devices.
• Practice asset management for ICT hardware and software.

REQUIREMENTS:

• High school Diploma or equivalent
• Previous experience working with computers is an asset.
• Good understanding of computer systems, mobile devices and other tech products.
• Broad experience with Windows environments along with Windows networking experience.
• Knowledge of Microsoft 365.
• Ability to meet deadlines and adjust to changing priorities.
• Proven ability to communicate effectively in a fast-paced environment with good listening skills.
• Overtime may be required, including on-call and in-person support for late evening, nights or weekend work as needed.
• Ability to speak Anishnaabemowin or a willingness to learn.

Interested applicants please submit your application with a cover letter, current resume, three work related references (one from the most recent employer) and copies of accreditation to:

Confidential: IST Help Desk Specialist Employment Opportunity

Wiikwemkoong Unceded Territory

19A Complex Drive, PO Box 112

Wiikwemkoong, ON P0P 2J0

erc@wiikwemkoong.ca