isite Visitor Information & Travel Consultant

Hastings District Council; Central Ontario; In loco; CAD 33.000 - 43.000; Part-time

Descrizione del lavoro

Hastings District Council is seeking an isite Visitor Information and Travel Consultant to welcome visitors and locals, share local knowledge, and help people plan travel across New Zealand.

You will handle bookings for activities, accommodation and transport, promote local tourism operators, and provide friendly customer service. Weekend work is required and applications from both part-time and full-time candidates are welcome.

Competenze

• Welcoming visitors and residents with clear, helpful information in person, by phone and email.
• Researching local attractions, accommodation, transport, events and travel options throughout New Zealand.
• Experience in customer service, retail, administration or cash-handling.
• A tourism qualification would be an advantage.

Mansioni

• Welcome visitors and residents in person, by phone and email.
• Research and share up-to-date information about local attractions, accommodation, transport and events.
• Make, change and refund bookings for activities, accommodation, transport and events.
• Promote local tourism operators and drive sales and visits.
• Provide customer service and sales advice for tickets and services.
• Support day-to-day administration and monthly reporting.

Conoscenze

People skills

Communication

Sales mindset

MS Word & Excel

Customer service

Local knowledge

NZ travel interest

Reliability

Tourism mindset

Formazione

Tourism qualification

Strumenti

MS Word

Excel

Descrizione del lavoro

isite Visitor Information & Travel Consultant

Posted: 08/10/2026

Closing Date: 06/11/2026

Job Type: Permanent - Part Time

Location: Hastings

Job Category: isite

Welcome to Heretaunga, the area renowned for its rich and fertile landscape that is sustained by its life-giving dews and waterways. Welcome to Heretaunga, whose beauty is observed by the sharp eye of the harrier hawk; a landscape rich in history and with an esteemed legacy of caring and providing for its inhabitants.

Taitara Mahi - isite Visitor Information and Travel Consultant
Permanent

In this role, you'll be one of the friendly faces welcoming both visitors and locals - sharing your local knowledge and imparting advice, making travel and event bookings, supporting tourism operators, and helping people make the most of their time in our district and across New Zealand.

What you'll be doing

• Welcoming visitors and residents, and providing clear, helpful information in person, by phone and by email.
• Researching and sharing up-to-date information about local attractions, accommodation, transport, events and travel options throughout New Zealand.
• Making, changing and refunding bookings for activities, accommodation, transport and events.
• Promoting local tourism operators and driving sales and visits to these businesses.
• Customer service and sales advice for retail items, tickets and services.
• Supporting day-to-day administration for sales activity, customer records and other activity for monthly reporting
• Building your own tourism knowledge through training, familiarisations and ongoing learning.

What you'll bring

• A genuine love of people and a friendly, approachable style.
• Great written and verbal communication skills and the ability to explain information simply and clearly.
• A desire and ability to sell (and up-sell) products, experiences and events
• Confidence using computers, including Microsoft Word and Excel.
• Customer service, retail, administration or cash-handling experience.
• Good local knowledge, a genuine passion for Heretaunga Hastings and Hawke's Bay, with a desire to learn more.
• An interest and awareness of New Zealand travel to help grow and support New Zealand's tourism industry.
• Reliability, initiative, resilience and a positive, can-do attitude.
• A tourism qualification or relevant industry training would be an advantage, but attitude and service mindset will be highly regarded.

You’ll be part of a supportive team that serves the community and our visitors with pride. We value people who are inclusive, honest, flexible and enthusiastic - people who care about making a difference for visitors, locals, tourism partners and each other. This is a varied role where no two days are the same. You’ll help showcase what makes Heretaunga Hastings and Hawke’s Bay special while supporting visitors to create memorable experiences across Aotearoa New Zealand.

The isite is open Monday to Saturday, andthis role will be required to work weekends. The hours for the role will be discussed at interview as both full-time and part-time applications are welcome.

Situated in the heart of Ngāti Kahungunu, the Hastings district and Hawke’s Bay offer an enjoyable environment in which to live, work and play. We are an equal opportunity employer and we value diversity. Are you keen to be a part of our journey?