IS&T Field Support Analyst

If you aspire to be a collaborative member of a dynamic, growing organization, look no further than Kingston Midstream! At Kingston, we are driven to create value everyday. Our Guiding Principles are the foundation to our culture : We are learning and improving, we care about people and relationship, we are problem solvers and decision makers, we are collaborators, we are accountable. We know our employees are the primary drivers behind our growth and success and we reward their commitment by offering opportunities for development, advancement, and a comprehensive and competitive benefits and compensation package.

Job Overview

We are currently recruiting for an IS&T Field Support Analyst to join our collaborative and diverse End User Support team. Reporting to the Lead, End User Support, the successful candidate will provide operational support to Kingston Midstream’s corporate, field and SCADA / ICS environments. This field support role will be exposed to all facets and functions of IT operations and will be responsible for supporting end user computing devices, meeting room technologies, Microsoft services, servers, networks, IT security and field communications.

Position Responsibilities

• Develop and maintain credible and effective working relationships that demonstrate an understanding of business problems, IT strategies, issues and priorities.
• Install, configure, maintain, troubleshoot and support desktop hardware, software and critical technology including field communications.
• Perform on-site and / or remote analysis, diagnosis, and resolution of complex technology problems; recommend and implement corrective solutions.
• Administer and provide support to Microsoft services, including SharePoint, Teams and InTune.
• Partner with the Infrastructure, Control Center Operations and vendors to support SCADA / ICS Environment.
• Provide IT training to end-users; ensure successful use of IT equipment.
• Create and / or facilitate documenting business / technical processes and support documentation.
• Follow and promote IT standards, policies and procedures.
• Support critical services through 24x7 on-call rotation.
• Travel to field sites within SE Saskatchewan and Manitoba, including remote rural field sites and SCADA / ICS environments.

Working Conditions

Working conditions outside of normal office requirements :

• Repeated Mobility Requirements including : bending, lifting, crouching / kneeling, climb stairs.
• Lifting Requirements : ability to lift computer equipment up to 50 lbs.
• Driving Requirements : ability to travel on highway and gravel roads to support rural sites.

Skills and Qualifications

• Post-secondary degree or diploma in Computer Science or related IT discipline.
• Minimum 5 years of industry experience in IT Systems, support, deployment, and associated functions.
• Working knowledge of Windows operating system and Microsoft with a focus on SharePoint Online, Teams, and OneDrive.
• Working knowledge of networking concepts, protocols and services including routing, switching, TCP / IP, MPLS, VLAN, DNS, DHCP, VPN.
• Experience supporting field operations and communications, specifically PLC, SCADA / ICS, radio and wireless communications.
• Proven experience documenting business requirements, system design, test cases, production changes, along with developing end-user training and reference materials.
• Effective verbal and written communicator; with the ability to communicate with individuals at all levels of technical and non-technical skills.
• Works well under pressure, time constraints with the ability to prioritize competing priorities.
• Demonstrated ability to self-manage, self-motivate with eagerness to learn.
• Thrive working in a high performing, team-oriented, dynamic and evolving IT team environment.
• Possess valid drivers’ license and a clean drivers’ abstract.