IRM Strategy, Planning and Governance Manager

Manulife; Toronto; Hybrid; CAD 94,000 - 175,000; Full time

Job summary

A leading international financial services provider in Toronto seeks an IRM Strategy, Planning, and Governance Manager. The successful candidate will enhance technology risk initiatives, manage training programs, and support IRM strategies. A minimum of 5 years in communication or education roles is required, along with strong collaborative and problem-solving skills. Flexible working arrangements are available.

Benefits

Health and dental benefits

Mental health resources

Pension plan with employer matching

Generous paid time off

Qualifications

• Minimum 5 years of experience in Communication or Education.
• Experience in IT, Risk Management, or Audit is a plus.
• Strong skills to explain technical information to non-technical audiences.
• Ability to manage multiple tasks and changing priorities.

Responsibilities

• Design and enhance training initiatives for technology risks.
• Implement oversight for education and training activities.
• Coordinate Town Halls and team events for effective communication.

Skills

Written communication

Verbal communication

Collaboration

Problem solving

Time management

Education

University degree in Communication or Education

Job description

The IRM Strategy, Planning, and Governance Manager plays a pivotal role in Manulife’s Global Information Risk Management (IRM) organization. You will be integral to the Strategy, Planning, and Governance (SPG) Team, focusing on our Technology Risk Culture Program, overseeing first-line education initiatives and supporting other general SPG initiatives. This role works very closely with partners in Global Communications and L1B collaborators on a regular basis, providing the opportunity to engage with leaders and SMEs across the organization.

Primary Responsibilities

• Technology Risk Culture Program. Collaborate to design and enhance training and educational initiatives, promoting a comprehensive understanding of technology risks across the organization. This includes supporting the content for the Information Protection Education Program, coordinating specialized training sessions for new and updated Information Risk Management policies and standards, and developing quarterly Information Protection awareness campaigns & communications that are shared Company-wide. Your efforts will ensure these programs are engaging, informative, and aligned with organizational goals to cultivate a proactive risk culture.
• Education Oversight and Challenge. Assist in developing and implementing a new independent oversight and challenge function for education and training activities across the first line of defense. This involves designing processes to evaluate and improve the effectiveness of training programs, ensuring they meet organizational standards and contribute to a strong risk management culture. Your role will include collaborating with collaborators to align these activities with strategic objectives and fostering continuous improvement in risk education.
• IRM Strategy, Planning and Governance Initiatives. Support various IRM operations, such as coordinating Town Halls and team events, to enhance communication and collaboration across the organization. This involves logistical planning, content development, and collaborator engagement to ensure these events are impactful and aligned with strategic objectives. Your contributions will drive the successful implementation of IRM strategies and initiatives.

Required Qualifications

• Minimum 5 years of experience in Communication or Education within a complex, global enterprise.
• Experience inthe areas of Information Technology, Risk Management, and/or Audit within a complex, global enterprise a plus.
• University degree (Communication or Education preferred), or equivalent experience.
• Strong written and verbal English communication skills, including ability to explain highly technical information to non-technical audiences.
• Strong collaboration, problem solving, and influencing skills in a highly matrixed and dynamic organization.
• Strong time management and organizational skills to manage multiple tasks, deadlines, and changing priorities.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.