Invoicing and Collections Specialist

Together We Can Drug and Alcohol Society; Vancouver; On-site; CAD 50,000 - 65,000; Full time

Job summary

A non-profit organization in Vancouver is seeking an Invoicing and Collections Specialist to manage financial operations. You'll handle invoicing, payment processing, and revenue reporting while collaborating with various teams. This role requires relevant accounting experience, proficiency with NetSuite or Salesforce, and excellent communication skills. Enjoy benefits such as health care and paid time off, all in a supportive work environment.

Benefits

Company events

Dental care

Discounted or free food

Extended health care

Life insurance

Paid time off

RRSP match

Qualifications

• Experience in revenue management, accounts receivable, collections, financial reporting, and contract management.
• Ability to interpret billing contracts and funder agreements.

Responsibilities

• Manage invoicing and revenue accounting with the Intake Team.
• Apply payments to customer accounts and manage accounts receivable.
• Build and analyze revenue reports for management.
• Work with software team to integrate NetSuite and Salesforce.

Skills

Proficiency with NetSuite

Proficiency with Salesforce

Proficiency with MS Excel

Strong organizational skills

Attention to detail

Excellent written communication

Excellent verbal communication

Education

Minimum 2 years of experience in accounting

Job description

Overview

Together We Can is BC’s largest non-profit society that provides residential treatment services for people recovering from addictions. Our environment is fast paced; our critical mission is to save lives by making space for as many people as possible. We currently have 400 beds province wide, and we are continuously growing.

The Invoicing and Collections Specialist plays a key role in the financial operations of our organization by managing the accounting of revenues from client treatment fees, government funding sourcing and other revenue streams. This position works closely with the Executive Director, the Intake Team and the Financial Controller to ensure timely and accurate invoices, adherence to funding agreements, and diligent collection of outstanding accounts.

TWC has recently implemented NetSuite as our accounting software and uses Salesforce as our CRM. A candidate with experience in either of these two programs would be preferred. There are many opportunities to create process efficiencies through software integration.

This is an excellent opportunity for meaningful work in a non-profit society, to create efficient systems with reputable software programs, to own your own processes and to be accountable to senior management.

Responsibilities

1. Invoicing and Revenue Management

Collaborate with the Intake Team and Controller to ensure accurate treatment revenue accounting. Create and manage client invoices through Salesforce Tasks related to intakes, transfers, and discharges and adhere to contractual billing requirements across all funding sources.

2. Payment Processing and Collections

Accurately apply all payments to customer accounts, keep accounts reconciled and communicate with clients and funders regarding their account transactions. Monitor and manage accounts receivable (AR) aging reports. Create payment plans or escalate collection activities as needed.

3. Revenue Reporting and Account Management

Build and analyze revenue reports and communicate the stories that the numbers are telling to the ED and the Financial Controller. Maintain an accurate customer database to create useful customer and revenue reports. Prepare financial reporting as required by various funding contracts. Monitor and report on deferred revenues.

3. Systems Development

Work with our software development team to assist with integrating NetSuite and Salesforce to create automations in revenue management workflows.

Education & Experience

Minimum 2 years’ experience in an accounting role that includes revenue management, accounts receivable, collections, financial reporting and contract management.

• Proficiency with NetSuite and/or Salesforce is preferred
• Proficiency with MS Excel and Teams is required
• Strong organizational and attention-to-detail skills
• Ability to interpret billing contracts and funder agreements
• Excellent written and verbal communication skills

Work Style:

• Self-motivated and able to work independently with limited supervision.
• Flexible and adaptable to shifting priorities and deadlines.
• Team player, contributing to a positive and progressive work environment.
• Critical thinker and a proactive problem solver.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• RRSP match

Ability to commute/relocate:

• Vancouver, BC V5R 5H9: reliably commute

Work Location: In person