Investor Relations - Vice President / Senior Vice President

iCapital; Toronto; Hybrid; CAD 90,000 - 160,000; Full time

Job summary

An established industry player is seeking a Senior Vice President to lead its Investor Relations team in Toronto. This role offers a unique opportunity to work within a fast-paced and collaborative environment, focusing on high-net-worth clients and alternative investments. The successful candidate will drive strategic initiatives, enhance client experiences, and collaborate across various teams to optimize offerings. With a commitment to innovation and excellence, this position promises to be both challenging and rewarding, making a significant impact in the alternative investment marketplace.

Benefits

Comprehensive benefits package

100% premium coverage for Group Benefits

Unlimited Paid Time Off (PTO)

Retirement Plans with company match

Flexibility to work remotely on Fridays

Qualifications

• 15+ years in financial services, focusing on client service and investor relations.
• Experience with high-net-worth clients and familiarity with Canadian fund operations.

Responsibilities

• Lead the Investor Relations team, ensuring client service excellence.
• Collaborate with internal teams to enhance product offerings and client operations.
• Manage client onboarding and ensure a smooth investment lifecycle.

Skills

Client Service Excellence

Investor Relations

Team Leadership

Communication Skills

Organizational Skills

Multi-tasking

Operational Efficacy

Education

Bachelor’s Degree in a related field

Job description

Investor Relations - Vice President / Senior Vice President

Toronto, Canada

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $222 billion in global client assets invested in 1,778 funds, as of February 2025.

iCapital has been named to the Forbes Fintech 50 for seven consecutive years (2018-2024); a three-time selection by Forbes to its list of Best Startup Employers (2021-2023); and a four-time winner of MMI/Barron’s Solutions Provider award.

About the Role

iCapital is looking to hire a Senior Vice President to lead the Investor Relations team for our fast-growing business in Canada. This is a fantastic opportunity for someone with the desire to work with a broad range of clients within a fast-paced, collaborative, and entrepreneurial environment. This senior leader will collaborate with our Client Solutions, Product Development, Legal and Compliance, and Client Success teams to introduce new products, enhance current offerings, and assist client operations in Canada. The role assists banks, brokers, dealers, family offices, and small institutions with investments in iCapital managed alternative funds, in addition to GPs looking to enter the Canadian market, providing expert advice and support on best practices. Our goal is to optimize the user experience, provide holistic client experience management, and ensure our clients’ overall end-to-end success throughout the lifecycle of their investments.

Responsibilities

• Lead local team to provide dedicated coverage to GPs, Distributors and Family Offices, assisting them with investments and ongoing support, with a focus on client service excellence.
• Work closely with our local Sales and relationship management teams to ensure we are delivering the best of iCapital to our clients.
• Lead and participate in highly visible, cross-functional projects related to new offerings, client specific requests and regulatory changes.
• Manage the client’s journey from initial onboarding, delivering best in class service and ensuring a smooth process for all key moments in the lifecycle.
• Manage expectations effectively across all levels and deliver successful outcomes for issues that arise.
• Collaborate with internal teams to mitigate risks, improve processes, and influence strategic technology roadmaps to better serve our clients in the region.
• Consult with critical Fund Administrators to operationalize client specific nuances and fund events.
• Own and drive our business unit’s strategy locally, while contributing to the achievement of the company’s goals.

Qualifications

• 15+ years of experience in financial services, preferably in client service or investor relations-type roles in alternative investments.
• Capable of thought leadership on topics such as client success and operational efficacy.
• Considerable experience leading and developing a growing team.
• Experience with high-net-worth clients, financial advisors, and fund managers.
• Familiar with Canadian alternative fund structures and fund operations in Canada.
• Excellent organizational skills and diligence.
• Excellent interpersonal, written, and verbal communication skills.
• Able to meet critical deadlines and work effectively under pressure.
• Able to multi-task and work both independently and as a collaborator.
• Bachelor’s Degree in a related field.
• Fluent in French is a plus.

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

iCapital offers a comprehensive benefits package that includes a competitive total compensation package consisting of salary, bonus, and equity for all full-time employees. The Company pays 100% of the premium for all Group Benefits for you and your dependents. Some of these benefits include medical, dental, vision, prescription, life insurance and long-term disability. We offer a variety of Retirement Plans, some of which have a company match. We offer unlimited Paid Time Off (PTO) and most employees the flexibility to work in the office three to four days and remotely for the remainder of the week.

iCapital is proud to support a fair and inclusive workplace, in which all applicants have an opportunity to fulfill their potential and every person has the right to equal treatment with respect to employment without discrimination. iCapital does not tolerate any discrimination contrary to the Ontario Human Rights Code, including on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.