Investment & Retirement Planning Assistant

Royal Bank of Canada; Chilliwack; Hybrid; CAD 36,000 - 48,000; Part time

Benefits offered by this job

Total rewards program including bonus

Leadership and development support

Collaborative culture

Job summary

Royal Bank of Canada is seeking an Investment and Retirement Planning Assistant in the Abbotsford and Chilliwack market. You will support a top-producing Financial Planner by delivering high-quality administrative service, managing client contacts by phone, fax and email, and coordinating with service partners to ensure smooth transactions.

The role combines home office and branch work, with 20 hours per week in Canada’s Abbotsford/Chilliwack area.

Qualifications

• Minimum 2 years in a service and sales support role collaborating with a sales team
• Exceptional customer service skills
• Excellent communication skills, oral and written
• Strong organizational skills with ability to multi-task and prioritize
• Strong computer skills in Microsoft Office including Word, PowerPoint, Excel, Outlook
• Experience with emerging communications and technology (e.g., web meetings, social media, digital banking, mobile apps)

Responsibilities

• Provide superior responsive service to client fax, e-mail and telephone requests
• Provide superior responsive execution and delivery of client transactions/requests
• Determine key referral sources and have strong organizational awareness
• Demonstrate personal commitment to ensure skills and knowledge are up-to-date
• Respond quickly to client requests to build customer loyalty and trust

Skills

Customer service

Communication

Organization

Microsoft Office

PowerPoint

Excel

Outlook

Phone & email support

Tools

Microsoft Office

Job description

What is the opportunity?

As an Investment and Retirement Planning Assistant, you support a top producing Financial Planner, Investment and Retirement Planner in meeting sales objectives and related activities by providing value added administrative service and support. You will provide responsive client contact management through telephone, fax and e-mail requests, as well as, develop relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. You manage office routines to ensure efficiency is maintained through availability and effective management of files and records by gathering and preparing material required for presentations, meetings, marketing initiatives, etc.

The work environment is a combination of home office and branch, depending on the needs of the Financial Planner, Investment and Retirement Planning in the Abbotsford and Chilliwack Market.

What will you do?

• Provide superior responsive service to client fax, e-mail and telephone requests
• Provide superior responsive execution and delivery of client transactions/requests
• Determine key referral sources and have strong organizational awareness
• Demonstrate personal commitment to ensure skills and knowledge are up-to-date
• Respond quickly to client requests in order to build customer loyalty and trust

What do you need to succeed?

Must-have

• Minimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requests
• Exceptional customer service skills
• Excellent communication skills, oral/written skills, good business writing
• Strong organizational skills with the ability to multi-task and prioritize
• Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
• Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)

Nice-to-have

• Resourcefulness and able to work independently
• Energetic and enthusiastic team player who pays attention to detail
• Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
• Strong problem solving skills with a sense of urgency
• Knowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Additional Job Details

Address: 9296 MAIN ST

City: Chilliwack

Country: Canada

Work hours/week: 20

Employment Type: Part time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-11-09

Application Deadline: 2026-11-30 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.