Investment Processing Manager

CI Assante Wealth Management; Calgary; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading wealth management firm in Calgary is seeking an Investment Processing Manager to ensure the efficient processing of mutual fund trades. The role demands attention to detail and problem-solving skills while providing exceptional support to financial advisors and clients. Candidates should have relevant experience in the investment industry, a willingness to work as part of a dedicated team, and a focus on maintaining regulatory standards.

Qualifications

• Grade 12 required; university degree or college diploma preferred.
• IFC required; CSC certification preferred.
• 1 year administrative experience; 2 years in Dealer Investment Industry.

Responsibilities

• Facilitate trade processing and investment paperwork preparation.
• Support advisors and maintain accurate records.
• Ensure high standards in client service and CRM usage.

Skills

Attention to Detail

Problem-Solving

Client Care

Document Management

Prioritization

Education

Grade 12

University degree / College diploma

IFC

CSC Certification

Tools

Excel

CRM software

Job description

Direct message the job poster from CI Assante Wealth Management

Customer insights consultant. Data curator. Community enthusiast. Project leader.

JOB DESCRIPTION:

We are seeking a dedicated and detail-oriented professional to join our team as an Investment Processing Manager focused on Client Service& Investment Support.We are a small team-based practice that operates in one of Assante’s few mega-branches in the Calgary Beltline district.

50% of our clients live internationally and have sand in their shoes, making for a diverse clientele to interact with.We pride ourselves on being thorough and innovative.We value financial literacy and strive to ensure our clients are well informed and have opportunities to increase their knowledge about their investments.

The primary focus of the Investment Processing Manager is to effectively facilitate the processing of mutual fund trades and provide comprehensive administrative support to ensure all tasks are processed accurately, compliantly, and in a timely manner, thereby maintaining service levels for advisors.

EXPERIENCE AND QUALIFICATIONS:

• Grade 12 (required). University degree / College diploma (preferred).
• IFC (required), CSC Certification (preferred).
• Administrative experience: 1 year (required).
• Dealer Investment Industry: 2 years (required).
• Experience working in a team-based service model.
• Excel Proficiency: Intermediate skills in Excel, including pivot tables, charts, and formulas.
• Attention to Detail: Able to monitor and track status of trades, client enquiries and maintain various financial planning trackers.Emphasis on quality.
• Problem-Solving: Ability to resolve issues, questions, and complaints effectively.
• Document Management: Collect and organize information and documents for efficient electronic filing, maintain electronic filing systems.
• Ethical: Understanding of regulatory, legal, and ethical requirements including ‘Know your Client’, ‘Know your Product’.
• Prioritization: Ability to work within a high-pressure environment and prioritize tasks.

DUTIES AND RESPONSIBILITIES:

• Trade Facilitation: Efficiently prepare and process investment paperwork and order entries.
• Assume ownership of assigned files and quality of data, including recognizing any urgencies and assisting in resolving problems that may prevent a file from moving through the process as quickly as possible.
• Advisor Support: Follow up promptly with advisors on missing information, supporting documentation, information discrepancies, and unclear instructions.Manage calendars, schedule appointments.
• Customer Service: Experience in client care and support, ensuring high standards of service and use of CRM (Customer Relationship Management) software eg: Salesforce.

ADDITIONAL NOTES:

This is an in-person role, with limited opportunities for remote work. There may be some flexibility in start and end times, provided the employee is present in the office during the core business hours of 9:00 AM to 3:00 PM.

The position is available to begin as soon as a suitable candidate is identified. It is a full-time role or a minimum 9-month contract.

Mondial Financial, an independently owned and operated team at Assante Financial Management Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.

Please apply with your current resume and a cover letter to:

We thank all applicants but only those selected for an interview will be contacted.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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