Investigator, Complaints and Discipline

Ontario College of Social Workers and Social Service Workers; Toronto; Hybrid; CAD 97,000 - 101,000; Full time

Job summary

The Ontario College of Social Workers and Social Service Workers is seeking a full-time Investigator to join its Complaints and Discipline team in downtown Toronto. This role is essential for managing investigations, reports, and analyzing information related to public risk. Ideal candidates will possess strong investigative and communication skills, with a minimum of three years of relevant experience. The position offers a competitive salary range, generous benefits, and opportunities for professional growth in a supportive work environment.

Benefits

Generous vacation and paid time off

Supportive work-life flexibility

Competitive benefits package

Professional growth opportunities

Qualifications

• Minimum three years of professional experience in investigations, risk management or dispute resolution.
• Demonstrated experience with administrative law principles.
• Strong judgment and diplomacy.

Responsibilities

• Conduct investigations of complaints from intake to consideration by committees.
• Prepare reports and present to the Complaints Committee.
• Manage sensitive and complex issues effectively.

Skills

Investigative skills

Research skills

Analytical skills

Communication skills

Organizational skills

Education

Post-secondary degree in a relevant discipline

Tools

Microsoft 365

Job description

With over 31,000 registrants, the Ontario College of Social Workers and Social Service Workers (“the College”) is the regulatory body for social workers and social service workers in Ontario. Our mandate is to serve and protect the public interest through self-regulation of the professions.

Are you interested in joining a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a highly motivated professional looking for a challenge? Take the next step in your career with us.

The Role : Investigator

We are seeking an Investigator to join the Complaints and Discipline team. This role requires an exceptionally organized professional with strong investigative, research and information gathering skills. The incumbent will manage and support the work of the College as it relates to the College’s statutory responsibilities in the areas of complaints, reports, discipline and fitness to practise by analyzing information for risk to the public.

Specific Duties and Responsibilities :

What you will be doing in the role :

• Conduct investigations of complaints / reports from intake to consideration or hearing by the College’s statutory committees.
• Liaise with key individuals and groups including College registrants, members of the public, legal counsel and Committee members.
• Analyze and interpret information based on practical requirements and context.
• Research issues related to specific cases / projects.
• Prepare reports and present matters to the Complaints Committee and Executive Committee.
• Provide ongoing status reports to parties regarding processing of cases or projects.
• Manage sensitive and complex issues in an objective and reasoned manner and achieve results within established timelines and performance standards.

What you will bring to the role :

• Minimum post secondary degree in a relevant discipline; law or health care an asset.
• Minimum of three years of professional experience in investigations, risk management, professional regulation or dispute resolution.
• Demonstrated experience of administrative law principles such as procedural fairness, transparency and confidentiality, as well as an understanding of legal process and professional regulation.
• Strong investigative, research and information gathering skills.
• Exceptional communication skills to engage with key individuals or groups and determines communication delivery and approach.
• Proven experience to manage and prioritize multiple cases and projects in a fast-paced, high-pressure environment; responding to changing and / or conflicting timelines or urgent matters as they arise.
• Excellent analytical, attention to detail and organizational skills.
• Good judgement, diplomacy and experience with presenting information in a factual and objective manner.
• Technological curiosity and savvy with proven expertise and hands-on experience in effectively utilizing the Microsoft 365 suite.

Our Core Values :

Ethical : Behaving in a manner that is equitable, inclusive, respectful, king and upholds the dignity of all individuals.

Accountable : Serving and protecting the public by remaining responsible, responsive and transparent.

Effective : Conducting and providing service in a timely, efficient and impactful manner.

Community-centred : Collaborating with diverse perspectives, interests, and identities to ensure voices are heard, valued, included, and respected.

Compensation and Benefits

What we offer :

• The position is full-time, permanent.
• Target hiring salary range is $97,170 – $100,514 annually.
• Downtown Torontooffice (directly on Line 2 of the TTC).
• Generous vacation and paid time off offerings.
• Supportive work-life flexibility and a hybrid work model.
• An additional week of paid time off as the College closes between December 25th and January 1st and early office closure on the Friday before a long weekend.
• Competitive benefits package including enhanced coverage for mental health practitioners, parental leave top-ups and generous Health Care Spending Account.
• Investing in your professional growth through courses, conferences, cross departmental projects and collaboration.
• The opportunity to be part of an amazing team doing important work!

While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be contacted.

APPLY NOW!

The Ontario College of Social Workers and Social Service Workers strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier free workplace.

If you require Code-protected accommodation at any time during the recruitment process or if you are unable to apply to this position due to a requirement, email us at [e-mail] with subject line “Investigator” or call 877-828-9380 x206.