Investigator

HOLT RENFREW; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury retail company in Toronto is seeking an Investigator to protect assets from fraud and loss. The ideal candidate has a college degree, is bilingual in French and English, and possesses 2-3 years of relevant experience. Responsibilities include monitoring for theft, conducting audits, and internal investigations. This role offers competitive compensation and benefits in a dynamic retail environment.

Benefits

Competitive total compensation

Generous employee discount

Health and dental benefits

Tuition assistance

Continuous learning opportunities

Qualifications

• 2-3 years experience in a similar capacity.
• Standard first aid, CPR OPA Level II certification required.
• Maintain provincial guard license.

Responsibilities

• Monitor and identify dishonest persons on the floor.
• Apprehend shoplifters and maintain records.
• Conduct internal investigations and audits.

Skills

Kinesic interview techniques

Bilingual in French and English

Experience in retail environment

Education

College Degree

Tools

CCTV monitoring systems

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Investigator

The Investigator protects company assets from fraud and internal/external loss.

Specific responsibilities include (but are not limited to) the following:

· Routinely walk floor to observe, identify dishonest persons both externally and internally

· Observe and dispatch by monitoring CCTV system

· Apprehend shoplifters and maintain records of apprehensions

· Testify at criminal proceedings as appropriate

· Conduct periodic P.O.S. audits

· Conduct internal investigations as required with confidentiality

· Analyze and follow up on transactional reporting

· Minimize company loss due to paperwork errors

· Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables

· Respond to emergencies in a timely manner, ensuring appropriate follow up reporting

· Provide support and follow up on audits to ensure compliance

· Comply with all Health & Safety policies and requirements

· Perform other duties, as assigned

· Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

· College Degree

· 2-3 years experience in a similar capacity

· Kinesic interview techniques or other interviewing/interrogation training

· Previous experience in a retail environment

· Standard first aid, CPR OPA Level II

· Maintain provincial guard license

· Fully bilingual in French and in English.

The measures of success:

· Contribution to financial and customer growth objectives

· Individual objectives linked to the achievement of department goals

· Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.