Investigations Trainee

Scotiabank; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated individual to join their Global Transaction Banking team in Toronto. This full-time, on-site role offers a unique opportunity to contribute to the success of the bank by managing client relationships and ensuring compliance with internal policies. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in financial operations. You will thrive in a fast-paced environment, utilizing your analytical and interpersonal skills to resolve complex issues while upholding the bank's values. Join a diverse and inclusive team where your contributions will make a significant impact.

Qualifications

• 1-2 years experience in financial institutional back-office operations.
• Strong analytical and problem-solving abilities.

Responsibilities

• Champion a customer-focused culture to deepen client relationships.
• Independently manage and process large volumes of cases accurately.
• Serve as an escalation point for internal departments on complex issues.

Skills

Analytical Skills

Effective Communication

Interpersonal Skills

Problem-Solving

Education

Bachelor’s Degree

Job description

Requisition ID: 223564

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

Purpose

Contribute to the overall success of Global Transaction Banking in Canada by ensuring the execution and delivery of specific goals, plans, and initiatives aligned with the team’s business strategies and objectives.

Ensure all activities comply with governing regulations, internal policies, and procedures.

Accountabilities

1. Champion a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
2. Independently manage and process large volumes of cases accurately and timely, utilizing analytical skills and discretion. Gather relevant data, draw conclusions, and present recommendations.
3. Use interpersonal and communication skills to ensure client satisfaction in a fast-paced, deadline-driven environment, managing relationships with external parties such as FX Traders, Directors, Senior Managers, and Correspondent Banks to resolve cases.
4. Apply attention to detail when processing final outgoing payments for settlements, including transactions exceeding 100MM in value.
5. React to and minimize the bank's risk from fraudulent transactions by analyzing information, challenging anomalies, and communicating effectively across channels.
6. Serve as an escalation point for internal departments on complex issues, building trust and upholding service standards.
7. Participate in daily huddles to raise operational issues and promote process improvements.
8. Consider the bank’s risk appetite and culture in daily activities and decisions.
9. Ensure operations align with Scotiabank’s values, code of conduct, and sales principles, maintaining effective controls for operational, compliance, AML/ATF, sanctions, and conduct risks.
10. Support a high-performance, inclusive work environment.
11. The trainee role may support multiple functions within Investigations and Vostro Accounting Teams.

Education / Experience / Other Information

1. 1-2 years experience or exposure to financial institutional back-office operations.
2. Bachelor’s Degree or equivalent work experience.
3. Effective communication skills across organizational levels.
4. Sound judgment, analytical skills, interpersonal skills, and problem-solving abilities.

Working Conditions

1. Standard office environment; non-standard hours and limited domestic travel are common.
2. Full-time on-site position.
3. 1-year contract.

Location: Toronto, Ontario, Canada

Scotiabank is committed to diversity and inclusion. Accommodations are available upon request during the recruitment process. Candidates must apply online. We appreciate all applicants; only those selected for an interview will be contacted.