Investigation Specialist-IT, PSME ABBO Verification Operations-Variable

Amazon; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

Amazon is seeking an Investigation Specialist who will support Italian-speaking customers and collaborate with operational teams. The ideal candidate demonstrates strong communication skills in Italian, excels in decision-making, and can proactively solve problems. This role offers the opportunity to work in a dynamic and inclusive environment where operational excellence is prioritized.

Qualifications

• Fluent in Italian (written and spoken).
• Graduate or Advanced Diploma required.
• Proactive and detail-oriented.

Responsibilities

• Interact with Italian-speaking customers and internal operations.
• Verify customer legitimacy and handle operational tasks.
• Identify threat vectors for abuse prevention.

Skills

Problem Solving

Verbal Communication in Italian

Written Communication in Italian

Education

Graduate in any discipline

B1+ Certification in Italian

Tools

Microsoft Office

Job description

Amazon Business Biz Operations (ABBO) is part of WW PSME/ Self-Service Registration (SSR). Our operations span across India (HYD/BLR), Costa Rica (SJO), and Japan (CTS). We collaborate seamlessly with cross-functional teams, constantly exploring new avenues to expand our scope and delivering innovative solutions that provide greater value to the business and customers. Team supports WW AB Marketplaces 24/7 on operational tasks encompassing manual verification, risk & abuse management and assists WW AB teams on tasks that require human intervention. Primarily, team verifies legitimacy of potential customers to onboard business/corporate customers at Amazon platform providing additional benefits such as bulk ordering, expedited delivery etc. In order to protect platform from abusive actors, team combines technology, machine learning and human ingenuity to identify threat vectors that can be utilized to perpetrate abuse. Team seamlessly develop mechanisms to reduce the impact of abuse. Alongside, we assist WW AB team on manual tasks in order to reduce cost to serve while improving efficiency and maintaining the highest quality standards.

If you are one who is self-driven, look for new challenges and strive to raise standard under a fast-moving environment, all you need is the ‘ABBO’ platform. We are inviting applications for the Investigation Specialist (Italian Language Support) position, where you will interact with Italian-speaking customers and internal ABV operations to meet business requirements. The ideal candidate should demonstrate excellent decision-making abilities, strong verbal and written communication skills in Italian, and analytical problem-solving capabilities.

BASIC QUALIFICATIONS

• Graduate in any discipline is required.
• Proficiency in Italian language (written and spoken) – Minimum requirement: Graduate/Advance Diploma/ B1+ Certification in Italian
• Ability to call customer in Italian language with fluency and accuracy
• Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders.
• Proactive, self-disciplined, quick-learning, diligent and detail oriented.
• Effectively prioritizes work time to ensure quality and fulfills department standards for time spent.

PREFERRED QUALIFICATIONS

• Willingness to take initiatives & responsibilities to reduce customer efforts.
• Strong verbal and written communication skills in Italian for investigative and operational matters.
• Creative and analytical problem solvers with a passion for operational excellence.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Ability to engage with internal/external customers in Italian language confidently.
• Experience in customer call using Italian language


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.