Dispatcher

Parkland Corporation; Amherst; On-site; CAD 42,000 - 64,000; Full time

Job summary

Sunoco LP is seeking a Dispatcher to execute daily fuel deliveries and provide frontline customer support. You will coordinate with drivers and brokers, plan workloads, and participate in on-call delivery coverage to meet branch demands.

The role requires five years of industry knowledge, proficiency with Infosys and AWE systems, and the ability to work under pressure in a fast-paced team. Strong communication and problem-solving are essential.

Qualifications

• Five years of industry knowledge and experience required.
• Basic computer knowledge (Microsoft Office) required.
• Problem solver with forward thinking.
• Customer service experience required.
• Professional driving (Class 3A), technical/mechanical, forklift or other fleet dispatching experience an asset.

Responsibilities

• Communicate with drivers (and brokers if applicable) to manage current and upcoming delivery demand.
• Prepare delivery ticket selections within Infosys and manage day-to-day dispatching within AWE.
• Produce and review reports (performance, K factors, etc.) and adjust as needed.
• Review accounts on STOP or cancelled accounts to ensure tickets are deleted.
• Review and adjust delivery parameters (tank size, K factor, HWH Flags).
• Provide customer service support on incoming calls and inquiries.

Skills

5+ years industry knowledge

Client service

Communication

Problem solving

Class 3A driving

Forklift experience (asset)

Education

Class 3A driving license

Tools

Infosys

AWE system

Job description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Dispatcher executes the daily plan of fuel deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible to assist in the planning and forecasting of workloads based on the branch demands and growth and would be required to work an on-call schedule to ensure customer needs are being met.

Responsibilities:

• Communicate directly with drivers (and brokers if applicable) for the purpose of managing current and upcoming delivery demand.
• Prepare delivery ticket selections within Infosys and manage day to day dispatching within AWE.
• Produce and review various reports. i.e.: performance reports, make necessary adjustments (K factors), run out report, follow-up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports.
• Review accounts put on STOP or cancelled accounts to ensure tickets deleted.
• Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.), as needed.
• Review weekend and overnight customer service inquiries with respect to delivery and take required action.
• Maintain DD table within Infosys and communicate to delivery team as required.
• Utilize Infosys & AWE systems and reports to manage delivery operation.
• Assist/Train other staff on Infosys delivery tools (i.e. delivery record setup, K-Factor, DD Due, Delivery profile etc.).
• Trouble-shoot truck computer system and communicate with inside / outside support when necessary with respect to AWE software, hardware issues.
• Liaise between Drivers and Inventory team to investigate and reconcile discrepancies.
• Provide customer service support on incoming customer calls; handle phone and in office customer inquiries.
• Remain calm in a high stress and fast paced team environment.
• Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum.

Requirements:

• Minimum five years industry knowledge and experience required.
• Basic computer knowledge required (Microsoft office).
• Problem solver with forward thinking.
• Customer service experience required.
• Professional driving (Class 3A), technical/mechanical, forklift or other fleet dispatching experience an asset.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.