Inventory Supervisor

Community Natural Foods; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Community Natural Foods is seeking an Inventory Supervisor in Calgary to lead Clerks and Experts in the Inventory department, scheduling daily tasks, breaks, and floor rotations while coaching performance and upholding procedures.

You will handle stock, merchandising, and customer service, ensure product rotation and display standards, and assist with receiving and transfers as needed. The role demands strong leadership and retail experience in the natural foods sector.

Qualifications

• High School diploma required.
• 3-5 years retail experience.
• Knowledge of the Natural Foods Industry and its products.
• High care for product integrity and proper product handling.
• Strong interpersonal communication and customer service skills.

Responsibilities

• Oversee daily supervision of Clerks and Experts, including scheduling and breaks.
• Train new Clerks and provide ongoing training and feedback on performance.
• Stock, merchandise, and build displays; assist with receiving and transfers as needed.
• Ensure product is rotated, labelled correctly, and shelves are tidy.
• Provide excellent customer service and resolve issues, escalating to management when required.

Skills

Retail experience

Customer service

Communication

Team leadership

POS systems

Problem solving

Time management

Attention to detail

Education

High School diploma

Tools

POS software

Job description

The Inventory Supervisor is responsible for the daily supervision of Clerks within the Inventory department. This includes the scheduling of daily activities including floor rotations and breaks. The Inventory Supervisor will provide training and direction to Clerks and will provide staff with feedback on their performance in the moment. The Inventory Supervisor will be responsible for completing additional daily tasks including stocking, facing, building displays and providing excellent customer service. This position will be responsible forordering and transferring product as needed and willassist with receiving as needed.

Work Performed

Daily Supervision

• Planning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team
• Schedule daily breaks of Clerks
• Train new Clerks and provide on-going training to members of the department
• Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices
• Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development
• Enforce policy adherence

Produce Handling

• Ensure that best practices are used when handling product to ensure customer safety and satisfaction
• Takes timely action to ensure that products are merchandised to the store floor whenever available
• Uses daily procedures to ensure that work is completed efficiently
• Ensure product is rotated, within date, and properly displayed on shelves
• Filling assigned sections as needed
• Clean shelves and merchandising materials and maintain tidy work areas in the back room and the sales floor

System Utilization

• Ensure adherence to the correct utilization of CNF systems
• Support the implementation of new systems as needed to ensure that products are handled effectively

Customer Service

• Greet and engage with customers in accordance with their interest, being attentive to their needs
• Communicate with customers with high level of professionalism and with a positive and friendly nature
• Answer customer questions, and when answer is unknown work with customer to find a solution/answer
• Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
• Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support instore events

Qualifications

• High School diploma required
• 3-5 years retail experience
• Knowledge of the Natural Foods Industry and its products
• High care for product integrity and proper product handling
• Technical aptitude – developed competency with POS, computers
• High attention to detail, perceptive and attentive
• Comfort directing staff and providing feedback
• Friendly, positive attitude and high energy
• Exceptional communication and customer service skills
• Exceptional conflict resolution - willingness to directly address concerns when they arise
• High EQ – developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times
• Strong interpersonal communication – both verbal and written
• Trouble shooting and problem solving mindset
• Self motivated with High personal ethics and integrity
• Excellent organizational skills and Time management skills
• Dependability and Ability to work well under pressure
• Sales skills

Essential Job Functions

• Stand and walk for extended periods of time.
• Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
• Bend and lift loads, not to exceed 60 pounds. Push and pull carts weighing up to 250 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
• Requirement to clearly see small detail on screen, paper and labels