Inventory Management Machine Support

A.C.T. Equipment Sales Ltd.; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

A.C.T. Equipment Sales Ltd. located in Surrey, BC is seeking an AIMS Support professional to join its Inventory Management Systems team. The role involves providing technical support for AIMS installation and training. Candidates must have strong communication skills, customer service experience, and a valid Class 5 BC Driver’s License. This position requires frequent travel within Canada and is designed for individuals residing in the Greater Vancouver area. The company focuses on maintaining a superior customer experience.

Qualifications

• 2+ years of experience in Customer Service.
• Valid Class 5 BC Driver’s License.
• Personal vehicle for travel to customer sites.

Responsibilities

• Provide application support to co‑workers and customers.
• Demo AIMS software in person and/or remotely.
• Install, train and support all AIMS systems.
• Service customer AIMS systems remotely and onsite.

Skills

Excellent communication skills

Problem-solving skills

Customer-centric attitude

Technological adeptness

Tools

Microsoft Office

AIMS software

Job description

Proudly catering to the industrial market since 1961, A.C.T. Equipment Sales Ltd. offers a vast range of products that specialize in abrasives, cutting tools, health and safety equipment, pneumatic tools and accessories, measuring tools, machine tool accessories and more.

At A.C.T. we are looking to add to our growing A.C.T. Inventory Management Systems (AIMS) Support team. In this position, your primary role is to work collaboratively with co‑workers, customers and suppliers to provide technical support for installing, training and supporting our AIMS systems. We will provide the training you need to effectively and efficiently support these systems. We are looking for someone who is patient, detail‑oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Position Responsibilities

• Provide application support to co‑workers and customers.
• Demo AIMS software in person and/or remotely when required.
• Upload customer specific pricing, images, and updates related to specific AIMS customers.
• Install, train and support all AIMS systems (including AIMS hardware & software) according to established policies and procedures.
• Service customer AIMS systems (including AIMS hardware & software) remotely and/or onsite at the customer’s facility when required (TRAVEL MAY BE REQUIRED).

Qualifications

• Excellent communication skills including verbal, written, and interpersonal are required.
• Frequent overnight travel required, primarily within Canada.
• Must carry a valid Class 5 BC Driver’s License.
• Must have a personal vehicle to travel to customer sites.
• Proficient use of Windows and the Microsoft Office suite of products.
• Strong problem‑solving and deductive reasoning skills.
• Customer‑centric attitude and a desire to grow with & contribute to a customer‑focused company.
• Must have the ability to establish rapport with customers and coworkers.
• Ability to multi‑task, prioritize, and manage time effectively.
• Ability to work with cross‑functional teams to achieve company goals.

Preferred Qualifications

• Have technological adeptness.
• Be a self‑starter that demonstrates excellent time and task prioritization.
• 2+ years of experience in Customer Service.

This position is based in our Surrey facility, so only candidates residing in greater Vancouver and surrounding areas will be considered. This position does not offer remote work possibilities.

*You must be legally entitled to work in Canada.*