Internal Shop Technician (Home Health Care)

Calgary Co-op; Calgary; On-site; CAD 42,000 - 62,000; Full time

Job summary

Calgary Co-op is seeking an Internal Shop Technician to support customer service excellence and safe, efficient shop operations. The role involves assisting with repairs of equipment, installation tasks, inventory control, and everyday administration within the service area.

The position emphasizes teamwork, adherence to OH&S policies, and effective liaison with internal and external stakeholders to maintain high service standards.

Qualifications

• Must have Grade 12 education.
• At least 1 year of technical service experience.
• Basic computer skills.

Responsibilities

• Provide excellent customer service and maintain positive customer relations.
• Assist with technical repairs of equipment and installation tasks.
• Assist supervisor to ensure warehouse operations align with company policies and programs.
• Provide feedback and help implement improvements to operations.
• Maintain and organize inventory, purchase orders and administrative tasks.

Skills

Customer service

Teamwork

OH&S knowledge

Computer skills

Communication

Education

Grade 12 education

Tools

Microsoft Office

Job description

The Internal Shop Technician is responsible in maintaining customer service standards through a safe and efficient operation, while adhering to Company policies, procedures and standards. The Internal Shop Technician will be responsible in assisting with the overall operations of the shop and service area.

Responsibilities:

• Provide excellent customer service and maintain positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints.
• Effectively works in a team environment in a proficient and friendly manner.
• Assist the supervisor to ensure the warehouse is operating in accordance with company policies, procedures and programs.
• Provide ongoing feedback to the supervisor regarding recommendations for continued improvement of the operations. Where necessary, develop and administer action plans for desired results.
• Assist with all technical repairs of equipment, assembly of new equipment and assist with the installation of stair, porch and ceiling lifts. This will be done in accordance to manufacturers’ specification, guidelines and warranty programs. This may require the manufacturer’s certification for specific equipment.
• Assist in maintaining the AADL recycle program, maintenance of company vehicles, the maintenance of all rental equipment and the cleanliness of the warehouse.
• Establish and maintain a strong, efficient, and productive working relationship with approved professionals, business organizations and internal/external company representatives.
• Assist in the administration of the repair and billing of merchandise, inventory control, purchase orders, price integrity, quotes and all administrative areas not specifically referred to in this document.
• Be a liaison and public relations representative for the company within the communities you serve.
• Assist in the ordering of products and supplies, assists in organizing and conducting inventory.
• Adhere to all government and professional standards and regulations as they apply to the Home Health Care Industry.
• Ensure daily functions are carried out in an organized and efficient manner.
• Provide training to new shop technicians. Provide verbal and written reports to the supervisor on the status of training progress as required.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participate in OH&S activities, ensuring employees are knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken. Ensure all staff are adhering to safety rules and regulations.
• Undertaking and performing additional assignments as directed.

Minimum Qualifications:

• Grade 12 education.
• One-year technical service experience.
• Basic Computer Skills.

Desirable Qualifications:

• Professional trade destination.

ABOUT CALGARY COOP

www.calgarycoop.com

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.