Internal Quality Auditor – North America (f/m/d)

Hitachi ABB Power Grids; British Columbia; Remote; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an Internal Quality Auditor, where you will play a crucial role in maintaining high standards of quality across operations in North America. This role involves developing and executing a comprehensive audit program, ensuring adherence to both international and internal standards. You will work closely with cross-functional teams, providing insights and coaching to enhance processes and drive continuous improvement. With a focus on safety and integrity, you will help shape the future of quality management in a collaborative environment that values diverse perspectives and innovative solutions. If you are passionate about quality and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Master's degree with a strong technical background required.
• Extensive quality management experience with formal qualifications.

Responsibilities

• Develop and implement a comprehensive audit program across North America.
• Conduct audits, document gaps, and ensure corrective actions are taken.

Skills

Quality Management

Auditing

Root Cause Analysis

Six Sigma Green Belt

Intercultural Sensitivity

Communication Skills

Quality Assurance Tools

Education

Master's Degree or Equivalent

Tools

Quality Assurance Software

Job description

As an Internal Quality Auditor for North America, you will be responsible for executing the global quality audit program to ensure process adherence at any manufacturing, service, or project site in all business units across North America. You will verify the effectiveness of documented processes on-site, ensuring compliance with international standards or internal Hitachi Energy standards. Any gaps identified must be documented, and corrective actions must be pursued until all gaps are closed. The successful execution of the audit program is essential to guarantee stable product and process quality for Hitachi Energy.

How You Will Make an Impact

1. Develop and implement a comprehensive 3-year audit program that covers all operational, project, and service units across North America. The program must be updated annually. Each international quality auditor is expected to plan 50-75% of their working time auditing (traveling).
2. Organize your audit schedule and coordinate detailed audit arrangements with the operation unit manager and the quality manager of this business.
3. Provide an audit summary and deviation report at the end of each visit to the local management team.
4. Archive all audits in a document management system. Deviations will have an owner and a due date. You are responsible for chasing all open actions triggered by your executed audits. In case of missing dates, the audit lead will escalate it to the Q&CI Management to raise awareness in leadership that dates are missed.
5. Use deviation reports to identify structural issues in the processes. Analyze the results quarterly to identify structural weaknesses in business processes and share them with the Q&CI Management.
6. Support and coach local process owners to develop robust root cause analysis and process improvements.
7. Identify best-in-class processes during quality compliance audits and publish them as best practices to the rest of the organization. Leverage lessons learned.
8. Develop key performance metrics to understand how many process deviations we experience and show that the audit process is effective.
9. Uphold the core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the organization.

Your Background

1. University degree: Master or equivalent with a strong technical and manufacturing background.
2. Extensive experience in quality management with formal quality qualifications.
3. Minimum 3 years of experience auditing in an international environment.
4. Certified Six Sigma Green Belt (or equivalent), Quality Management or Auditor training (ISO or other international).
5. Experience in managing global structures with intercultural sensitivity, strong networking, and the ability to guide and mentor others.
6. Experience managing conflicts in an international environment.
7. Ability to communicate effectively with cross-functional teams and stakeholders.
8. Fluent written and spoken English matched with excellent communication and negotiation skills.
9. Broad and deep knowledge of theories, tools, and practices used in quality management, continuous improvement, and change management.
10. Experience in conducting root cause analysis and developing corrective action plans.
11. Experience in using quality assurance tools and software.

More about us

We believe that skills and attitude are more important than physical location, and we encourage all candidates to apply, regardless of their location, even if they don’t match the profile 100%.

We believe that skills can be taught, but a positive attitude and a willingness to learn are essential qualities that we value in our employees.

The ideal candidate must be able to travel to the United States regularly. This requires either a long-term visa or a passport that allows for frequent business travel without the need for additional visas for each visit.

Location: Remote - Quebec, Canada; Remote - Alberta, Canada; Remote - British Columbia, Canada; Remote - Manitoba, Canada; Remote - Mississippi, United States of America; Remote - Missouri, United States of America; Remote - North Carolina, United States of America; Remote - Ontario, Canada; Remote - Pennsylvania, United States of America; Remote - San Luis Potosí, Mexico; Remote - Virginia, United States of America.

Job type: Full time

Experience: Experienced

Job function: Quality Management

Contract: Regular

Publication date: 2024-12-19

Reference number: R0071247

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.