**Internal Only** Program Support Worker (Part-Time, Fixed Term)

Jobless; Vancouver; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

MOSAIC is seeking a motivated Program Support Worker to join our Seniors Club. Under the Coordinator, Seniors Club, you will provide administrative support to theteam and clients, handling records, invoices, inventory, and event coordination.

This role requires strong organization, confidentiality, and client-facing communication. We welcome applicants with high school completion and 1–2 years of administration experience.

Qualifications

• High School completion or equivalent.
• 1-2 years' relevant administration experience.
• Current Criminal record check required.
• Ability to speak Persian.

Responsibilities

• Provide administrative support for reports, client/student records, and forms.
• Verify accounting codes and process invoices related to program/departmental costs.
• Maintain inventory and order office/program supplies.
• Assist staff in planning events for clients and act as central contact for events.
• Provide information and referrals for inquiries to MOSAIC and community programs.
• Promote the program to clients and answer questions in person or by email.

Job description

Internal applicants only

MOSAIC operates on traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl ̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME, S'ólh Téméxw (Stó:lō), Stz'uminus, WSÁNEĆ and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees) and the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for a motivated Program Support Worker to join our Seniors Club! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.

POSITION FUNCTION:

Under the direction of the Coordinator, Seniors Club, the Program Support Worker provides support to theteam and clients through effective and timely performance of administrative and clerical duties.

KEY DUTIES AND RESPONSIBILITIES:

• Provide administrative support for reports, client/student records, and forms. Maintain confidentiality in all matters related to client/student information.


• Verify accounting codes and process invoices related to program/departmental costs.


• Maintain the inventory and order office/program supplies.


• May assist staff in planning special events for clients and act as a central contact for special events


• Provide information and referrals for telephone and walk-in inquiries to MOSAIC and community programs and services


• Promote the program to interested clients, and answer client questions both in-person and by email regarding registration. Refers complex questions to the manager for follow-up


• Document client activities in database(s), or document and collect data to produce contractual reports or statistics for funders

MINIMUM QUALIFICATIONS:

• High School completion and training or experience related to office administration practices.


• 1-2 years' relevant administration experience.


• A current and satisfactory Criminal record check is required.


• The ability to speak Persian.

DESIRED SKILLS AND QUALIFICATIONS:

• Excellent administration skills with some experience in data management


• Experience using OCMS is considered an asset


• Proficient in computer skills in word processing, spreadsheets, databases, and standard office equipment.


• Good English verbal and written communication skills