INTERNAL Only- Case Manager I (Housing)

The Gathering Place; San Juan de Terranova; On-site; CAD 36,000 - 51,000; Full time

Job summary

The Gathering Place in St. John's seeks a Housing Case Manager I (Temporary Full-Time) to support Guests with housing searches, moving plans, and eviction prevention. This role reports to the Manager of Guest Services and works within a union, temp backfill capacity.

Responsibilities include outreach, landlord mediation, life skills development, and strong data documentation. A Bachelor's degree or diploma in health/social services and at least two years of related experience are required.

Qualifications

• Bachelor's Degree or diploma in health/social services.
• Minimum of two years of relevant experience.
• Knowledge of available and relevant community resources for marginalized persons.
• Strong relationship-building abilities and skills in individual support, conflict resolution, and empathetic listening.
• Demonstrate understanding and sensitivity to links between diversity and marginalization.
• Clear Record of Conduct and Vulnerable Sector Check.

Responsibilities

• Engage with individuals experiencing homelessness to identify appropriate support.
• Actively removing barriers to services using a harm reduction approach.
• Develop housing goals with Guests and assist with landlord mediation and housing searches.
• Support Guests through outreach visits for viewings and meetings with landlords.
• Provide home-based support in life skills and community integration.
• Navigate systems alongside Guests and advocate as required.
• Document Guest interactions in the shared electronic system for collaboration.
• Build and maintain relationships with Guests while maintaining boundaries.
• Collaborate with TGP's clinical and guest services team as part of a multi-disciplinary group.
• Engage in de-escalation, crisis and safety planning as needed.
• Submit required data and reports to the Manager promptly.

Skills

Relationship-building

Interpersonal skills

Empathetic listening

Documentation

Systems navigation

Problem solving

Diversity awareness

Education

Bachelor's Degree or diploma in health/social services

Job description

Job Title:Case Manager I (Housing)

Reports to: Manager of Guest Services

Location: St. John's

Employment Type: Temporary Full-Time (temporary backfill)

Type: Union

Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage

Rate of Pay: $31.37 per hour

PCN: 02-300-010

Position Summary

The Housing Case Manager I is responsible for supporting Guests in a range of housing services including housing searches, moving plans, financial resources, housing support and eviction prevention. Reporting to the Manager of Guest Services, the Housing Case Manager is responsible for:

Duties/Responsibilities

• Engaging with individuals experiencing homelessness, as well as barriers to services/housing to identify appropriate support.
• Actively working to remove or lower barriers for guests seeking services, using a harm reduction approach.
• Developing housing goals with Guests and assisting with landlord mediation, housing searches, funding requirements etc.
• Supporting Guests through outreach visits for the purpose of viewings, meetings with landlords and accompanying to relevant appointments.
• Providing support to Guests in their homes with respect to the development of life skills and community integration.
• Navigating systems alongside guests, taking on an advocacy role as required.
• Providing ongoing housing support to assist Guests in maintaining their housing through outreach and assertive engagement.
• Documenting Guest interactions on a shared electronic system in a way that strengthens collaboration across the organization.
• Building and maintaining relationships with Guests, while maintaining clear and consistent boundaries.
• Working as a collaborative member of TGP's clinical and guest services team, contributing to a continuum of care service provision for guests. Participates as part of a larger multi-disciplinary team of co-located service providers.
• Engaging in de-escalation, crisis and safety planning with guests who may exhibit behaviours that present as barriers to service.
• Submitting required data and reports to the Manager in a timely manner.

Qualifications and Skills

• Bachelors Degree or diploma in health/social services
• Minimum of two years of relevant experience
• Knowledge of available and relevant community resources for marginalized persons
• Sound relationship-building abilities and skills in individual support, conflict resolution, and empathetic listening
• Demonstrate understanding and sensitivity to links between diversity and marginalization.
• Strong interpersonal skills, ability to creatively build relationships with those who may be socially isolated.
• Proficient and professional documentation
• Demonstrate skills in systems navigation.
• Creative, adaptable problem-solving skills
• Clear Record of Conduct and Vulnerable Sector Check

Equivalencies in education and experience will be considered.

Closing Date for Applications: October 14, 2026