Intern, AI Adoption Operations, Jan - Dec 2027

EQ Bank | Canada's Challenger Bank; Toronto; On-site; CAD 12,000 - 20,000; Full time

Benefits offered by this job

Bonus and benefits

RRSP match

Career development program

Employee Share Purchase Plan

Generous vacation & personal days

Job summary

EQ Bank | Canada's Challenger Bank is offering an internship within the AI Enablement Center for 2027. You will coordinate AI training programs, track certifications, and organize workshops with vendors and internal teams.

You’ll gain exposure to enterprise AI strategy, governance, and change management in a regulated financial services setting while developing communications, data tracking, and enablement materials.

Qualifications

• Currently enrolled in or recently completed a post-secondary program in Business, Communications, Information Technology, Data Analytics, or a related field.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent written and oral communication skills with the ability to create clear, engaging content for diverse audiences.
• Proficiency in Microsoft 365 tools (Outlook, Teams, SharePoint, Excel, PowerPoint).
• Interest in artificial intelligence, emerging technology, and enterprise digital transformation.
• Comfort working with data (e.g., tracking spreadsheets, participation dashboards).
• Self-starter with a proactive attitude and willingness to learn in a fast-paced environment.
• Experience with Canva or internal communication platforms is an asset.
• Familiarity with the financial services industry is an asset.

Responsibilities

• Coordinating end-to-end logistics for AI training programs (White Belt, Blue Belt, Black Belt, Executive Belt), including scheduling, participant tracking, and certificate assignment.
• Setting up and organizing training workshops with external vendors and internal facilities, including room bookings, calendar invites, and materials preparation.
• Tracking program enrollment, completion rates, and certification status across all training tiers.
• Creating and running internal communication campaigns to promote AI training programs, adoption milestones, and enablement resources across channels (e.g., Viva Engage, email, SharePoint).
• Maintaining and updating AI enablement content on internal SharePoint sites and communication platforms.
• Supporting the development of training materials, quick reference guides, and promotional assets for AI programs.
• Assisting with operational processes within the AI Centre of Enablement, including intake tracking, status reporting, and documentation upkeep.
• Gathering and summarizing feedback from training participants to identify improvement opportunities.
• Supporting event coordination for AI-related workshops, lunch‑and‑learns, and community sessions.

Skills

Organizational skills

Microsoft 365

Communication skills

AI interest

Graphic design

Finance knowledge

Self-starter

Education

Post-secondary program

Tools

Microsoft 365

Canva

Job description

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.
We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving?

The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. We can’t wait to get to know you!
We can’t wait to get to know you!

Work Term: January - December 2027

This role supports the AI Centre of Enablement in driving enterprise AI adoption and operational excellence. The intern will play a hands‑on role in coordinating AI training programs (White Belt, Blue Belt, Black Belt, Executive Belt), managing certification tracking and assignment, organizing training workshops with vendors and internal facilities, and creating and executing internal communication campaigns. This position provides direct exposure to enterprise AI strategy, governance, and change management within a regulated financial services environment.

The Core Responsibilities!

• Coordinating end-to-end logistics for AI training programs (White Belt, Blue Belt, Black Belt, Executive Belt), including scheduling, participant tracking, and certificate assignment.
• Setting up and organizing training workshops with external vendors and internal facilities, including room bookings, calendar invites, and materials preparation.
• Tracking program enrollment, completion rates, and certification status across all training tiers.
• Creating and running internal communication campaigns to promote AI training programs, adoption milestones, and enablement resources across channels (e.g., Viva Engage, email, SharePoint).
• Maintaining and updating AI enablement content on internal SharePoint sites and communication platforms.
• Supporting the development of training materials, quick reference guides, and promotional assets for AI programs.
• Assisting with operational processes within the AI Centre of Enablement, including intake tracking, status reporting, and documentation upkeep.
• Gathering and summarizing feedback from training participants to identify improvement opportunities.
• Supporting event coordination for AI-related workshops, lunch‑and‑learns, and community sessions.

Let's Talk About You!

• Currently enrolled in or recently completed a post‑secondary program in Business, Communications, Information Technology, Data Analytics, or a related field.
• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Solid written and oral communication skills with the ability to create clear, engaging content for diverse audiences.
• Proficiency in Microsoft 365 tools (Outlook, Teams, SharePoint, Excel, PowerPoint).
• Interest in artificial intelligence, emerging technology, and enterprise digital transformation.
• Comfort working with data (e.g., tracking spreadsheets, participation dashboards).
• Self-starter with a proactive attitude and willingness to learn in a fast-paced environment.
• Experience with graphic design tools (e.g., Canva) or internal communication platforms is considered an asset.
• Familiarity with the financial services industry is considered an asset.

Accountability!

• The incumbent will report to the Manager, AI Enablement.
• The incumbent will work closely with the AI Centre of Enablement team and collaborate with various internal departments (e.g., Learning & Development, Corporate Communications, IT, Operations).
• The incumbent may interact with external vendors and training partners.
• Complete responsibilities in a proficient and timely manner.
• Escalate issues to the Manager, AI Enablement when necessary.
• Ensure time-sensitive functions such as training session logistics, campaign deadlines, and certificate assignments are completed before deadlines.
• Will be part of a team focused on scaling AI adoption and literacy across the enterprise.
• Will be expected to provide feedback and recommendations that could lead to process improvements in enablement operations.

What we offer [For full-time permanent roles]

Competitive discretionary bonus

Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger - and our people thrive - when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh‑largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.