Intermediate Technical Analyst, Service Desk

BC Ferries; Victoria, Perth South; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a self-motivated Intermediate Technical Analyst to support its IT Service Desk. In this 8-month term role, you will provide first-tier support, diagnose technical issues, and collaborate with various support tiers to ensure high customer satisfaction. Your problem-solving skills will be key in resolving moderately complex IT-related issues. If you are passionate about technology and customer service, this opportunity is perfect for you!

Qualifications

• Post-secondary education in IT or significant work experience in a technical role.
• Experience in end-user support within an IT organization.

Responsibilities

• Provide first-tier support to the internal user community.
• Diagnose issues and implement solutions through analysis methodologies.

Skills

Problem Solving

Customer Service

Technical Support

Troubleshooting

Education

Degree in Computer Science

Diploma in IT

Job description

Job Description

INTERMEDIATE TECHNICAL ANALYST, IT SERVICE DESK

8-month Term

Location: Victoria

You are self-motivated, passionate about problem solving, and committed to achieving high customer satisfaction. In this key role supporting a high-volume IT Service Desk, you will provide first-tier support to the internal BC Ferries user community.

You will collaborate with first, second, and third-tier support staff, as well as third-party vendors, to resolve IT-related issues, assisting across all areas of IT Service Management. Your responsibilities include technical support by diagnosing issues and implementing solutions through appropriate analysis methodologies such as trend analysis and root cause analysis.

You are customer-focused, capable of establishing and maintaining cooperative working relationships. You possess strong problem-solving and troubleshooting skills, with experience in identifying, assessing, and isolating technical problems within moderately complex systems to ensure timely and effective resolution.

Qualifications include a post-secondary Degree or Diploma in Computer Science or a related IT field, or significant work experience in a technical or analytical role, including end-user support within an IT organization.

Join us!

If this opportunity aligns with your career goals, please submit your application by May 25, 2025.