Intermediate Systems Analyst - IT Flight Operations

Intermediate Systems Analyst - IT Flight Operations

Employment Type: Full-time Regular
City: Calgary, AB (YYC)
Posting Open Date: 04/11/2025
Posting Close Date: 04/25/2025 (Please note the posting will close at 11:59pm MST)

Overview

Reporting to the Product Manager, IT Flight Operations, the Intermediate Systems Analyst is an intermediate level technical resource supporting multiple end user groups and project teams from the Flight Operations business unit. They are primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications. Intermediate Analysts are responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis.

Key Deliverables Include

• Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for projects and initiatives.
• Works with resources from other IT teams, WestJet business units, and application/interface vendors in the delivery of WestJet projects.
• Responsible for delivering effective and timely communications to project/initiative stakeholders (internal and external).
• Required to provide support for Tier 1 Systems, including but not limited to, Flight Operations software used for the movement of aircraft, flight planning, aircraft weight and balance, communications between aircraft, internal systems and external parties, etc.
• Required to partner with Cybersecurity to provide patching and vulnerability remediation.
• Coordinate with WS IT teams, WS business units, and external IT groups to diagnose and resolve incidents reported within agreed resolution times.
• Responsible for the documentation of incident resolutions for supported systems.
• Responsible for the creation and maintenance of technical documentation for supported systems.
• Required to provide support for Dev, Test, Staging and Production Systems.
• Implement system changes in accordance with WestJet ITSM policies and procedures.
• Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
• Required to work outside standard Canadian business hours when engaged on projects/initiatives with IT groups and vendors outside the Americas.
• May be required to work on weekends/holidays during major incidents or major project delivery.

Experience And Qualifications

• Diploma or university degree in the field of computer science, management information systems, or equivalent through a combination of education and/or experience.
• Proficiency with Windows Server 2016/2019 is an asset.
• Proficiency with workplace tools such as ServiceNow, Office 365, MS Visio, MS Project, MS Teams is required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong communication skills (both verbal and written) are essential in order to interact with vendors, support groups, and business groups.
• Highly organized and able to multitask in a high pressure, fast paced and dynamic environment.
• Experience working in a highly collaborative, team-oriented environment.
• Solid understanding of ITIL processes and documentation standards. ITIL certification is an asset.
• 5+ years in relevant technical area.
• Experience troubleshooting issues related to operating systems, networking, security firewalls, domain policies, etc.
• Ability to communicate in a clear, accurate, concise, and professional manner, both verbally and in a written format.
• Willingness to learn related technology and business processes.
• Airline IT knowledge is nice to have.

The Benefits Of Being a WestJetter

• A fun and friendly culture with colleagues who work together to win.
• Travel privileges for you and your family, effective from your start date.
• Savings and Benefit programs that are flexible to meet your specific needs.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet - and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.