Intermediate/Senior Accident Benefits Advisor

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. We’re looking for Healthcare Service Advisors to join our Healthcare Services team to ensure timely and equitable resolution of sophisticated Accident Benefit claims.

Are you a customer-focused individual looking to take the next step in their career?

Come join our team!

What you’ll do:

1. Interpret insurance contracts, resolve policy coverages, establish and adjust reserves in accordance with corporate guidelines.
2. Handle Accident Benefits claims according to individual authority, knowledge, and expertise.
3. Acquire investigative reports, independent medical examinations where appropriate, statements from insureds/witnesses, and other specialists as required.
4. Educate customers and providers on any new auto reform changes.
5. Ensure all aspects of the claim process are handled optimally and within company guidelines.
6. Assist in resolving claims issues with respect to interpretations related to legislation and settlement negotiations.
7. Ensure service levels and quality standards are met by approved specialists.
8. Educate our insureds about the Premiere Healthcare network.
9. Attend and actively participate in training and file clinic sessions.

What you’ll bring:

1. College Diploma/Associate Degree or similar experience.
2. 2+ years of Accident Benefits insurance claims handling experience is required.
3. Large Loss experience is preferred.
4. Post-secondary Education (College Diploma or Bachelor Degree) in a related field.
5. CIP or working towards CIP is required for licensing.
6. Ability to learn and adapt to a fast-paced environment.
7. Good organizational skills.
8. Ability to adapt and work within various computer programs, databases, and software.

What you’ll get:

The salary band for this position ranges from $45,600.00 to $84,600.00. Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Corporate wellness programs to support our employees’ physical and mental health.

Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required:

• CIP
• CIP Partial Completion
• College Secondary School Diploma
• Post Secondary Education