Intermediate Representative - Bodily Injury/Casualty

Definity; Edmonton; Hybrid; CAD 51,000 - 94,000; Full time

Benefits offered by this job

Hybrid work schedule

Company share ownership program

Pension and RRSP contributions

Volunteer days and charitable matching

Tuition assistance

Job summary

Definity is hiring for a National Casualty and Bodily Injury Claims role in Canada. You will investigate, negotiate and settle intermediate third-party bodily injury claims while engaging stakeholders and maintaining detailed records.

The position emphasizes collaboration, adaptability, and strong communication within a high-performance team, offering a hybrid work schedule and a comprehensive benefits package.

Qualifications

• University degree, college diploma or CIP designation.
• Minimum 3 years of claims handling experience; auto adjusting preferred.
• Professional, friendly and courteous in all interactions with customers or co-workers.
• Perform well in a busy operation and remain calm under pressure.
• Team player adaptable to changing environment and committed to engagement.
• Strong interpersonal and communication skills; bilingualism is an asset.
• Licensed in multiple provinces is an asset.

Responsibilities

• Manage a portfolio of Intermediate Bodily Injury Claims.
• Engage stakeholders including underwriting and senior leadership in claim handling.
• Confirm policy coverages, investigate liability and quantum; maintain detailed records.
• Attend mediations, pre-trials and settlement initiatives.
• Settle claims directly with Plaintiff’s Counsel and direct Defence Counsel.

Skills

Attention to detail

Strong communication

Bilingual EN/FR

MS Office proficiency

Team collaboration

Adaptability

Education

University degree

College diploma

CIP designation

Tools

MS Office

Job description

The Opportunity

Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Intermediate Third-Party Bodily Injury claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Automobile Bodily Injury, or Accident Benefit Claims, or Automobile PD Claims of increasing complexity. You continually support the Team environment and raise your hand to assist others. You have a desire to be part of a diverse, highly engaged and high-performance team.

Job Description

The Opportunity

Reporting to the Leader, National Casualty and Bodily Injury Claims, you have a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Intermediate Third-Party Bodily Injury claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Automobile Bodily Injury, or Accident Benefit Claims, or Automobile PD Claims of increasing complexity. You continually support the Team environment and raise your hand to assist others. You have a desire to be part of a diverse, highly engaged and high-performance team.

What To Expect

• Reporting to the Team Leader, Casualty, you are accountable for managing a portfolio of Intermediate Bodily Injury Claims.
• Engage all stakeholders in the effective management of a claim including underwriting and senior leadership
• Confirming policy coverages, investigating claims to determine liability and quantum. Maintaining detailed file records.
• Attending/participating in mediations, pre-trials and settlement initiatives.
• Settle claims directly with Plaintiff’s Counsel.
• Direct and Instruct Defence Counsel.
• Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors
• Perform well in a busy operation and remain calm under pressure
• Strive to continually push the boundaries of your adjusting experience and personal learnings
• Team player adaptable to changing environment
• Strong written and verbal communication skills
• Ability to work independently

What You Bring

• University degree, a college diploma or the CIP designation
• Minimum 3 years of claims handling experience, auto adjusting experience preferred.
• Professional, friendly and courteous in all interactions, whether with customers or co-workers
• Perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• You’re dependable with strong interpersonal skills
• You have strong communication skills
• You’re focused on building engagement and culture
• Proficient in MS Office and strong computer skills
• Bilingualism in both English and French or other languages is an asset
• Licensed in multiple provinces is an asset

Salary Range: $51,300 - $94,400

About Us

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just "nice to have" — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it. It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [e-mail].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

About The Team

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.