Intermediate- Personal Lines Underwriter

Gore Mutual Insurance; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading mutual insurer is seeking an Intermediate Personal Lines Underwriter in Vancouver, BC, to enhance broker relationships and promote growth within the insurance sector. Key responsibilities include assessing risks, supporting broker inquiries with exceptional service, and collaborating across teams to improve offerings. The ideal candidate will have 3-5 years of relevant experience, strong interpersonal skills, and a customer-first mindset. Join us to help shape the future of purpose-driven insurance in Canada.

Qualifications

• Minimum 3–5 years of personal lines underwriting experience.
• Comfortable representing the company in external settings.
• Proven ability to build and manage broker relationships.

Responsibilities

• Manage and nurture broker relationships to drive profitable growth and retention.
• Provide personalized service and underwriting support to assigned brokers.
• Analyze broker feedback to inform product development and improvements.

Skills

Interpersonal skills

Analytical thinking

Customer service orientation

Education

CIP designation or working towards it

Job description

Intermediate- Personal Lines Underwriter

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Job Title: Intermediate Personal Lines Underwriter

Department: Operations
Reports to: Team Leader, National Underwriting Operations

GENERAL ACCOUNTABILITY

As an Intermediate Personal Lines Underwriter, you will play a dual role:

• Technical Underwriting Expert – assessing and underwriting personal lines risks aligned with corporate risk appetites.
• Designated Broker Relationship Manager – acting as the primary point of contact for a portfolio of assigned brokers, fostering strong partnerships, identifying growth opportunities, and representing the company at industry events.

You will be responsible for:

• Managing and nurturing broker relationships to drive profitable growth and retention.
• Providing personalized service and underwriting support to assigned brokers.
• Identifying broker trends, market feedback, and competitive insights to inform product development and system enhancements.
• Representing the company at broker meetings, trade shows, and industry functions as a trusted advisor and brand ambassador.
• Collaborating with internal teams to resolve broker issues and improve service delivery.
• Contributing to underwriting support for Ontario property and auto customers, as part of our national underwriting responsibilities.
• Participating in a half-day on / half-day off phone support rotation and being comfortable handling inbound broker calls to provide timely underwriting assistance.

STRUCTURE

This position reports to the Team Leader of the Underwriting team within National Underwriting Operations. Underwriters at this level are given authority and accountability based on experience and performance, with opportunities to influence strategic direction through broker insights.

KEY JOB ACCOUNTABILITIES

Accountability #1: Broker Relationship Management & Business Development

• Serve as the designated underwriter for a panel of brokers, building strong, trust-based relationships.
• Actively engage with brokers to understand their needs, provide tailored underwriting solutions, and support their growth.
• Identify and pursue new business opportunities within your broker portfolio.
• Participate in broker performance reviews and provide feedback to improve mutual outcomes.
• Represent the company at broker events, trade shows, and industry functions.

Accountability #2: Production & Service Excellence

• Deliver exceptional service to brokers and internal stakeholders by managing underwriting transactions efficiently.
• Demonstrate deep knowledge of personal lines products and apply it to meet broker and client needs.
• Support cross-selling and up-selling initiatives aligned with corporate goals.
• Support underwriting activities for Ontario property and auto lines, ensuring consistency and quality across regions.
• Provide phone-based support during scheduled shifts, ensuring prompt and professional service to broker inquiries.

Accountability #3: Risk Assessment & Compliance

• Apply underwriting guidelines, risk appetite, and authority levels to assess and price risks accurately.
• Ensure compliance with regulatory and internal standards for underwriting and billing.
• Contribute to continuous improvement by identifying process gaps and recommending solutions.

Accountability #4: Strategic Feedback & Innovation

• Gather and analyze broker feedback to identify trends, pain points, and opportunities.
• Collaborate with product, technology, and operations teams to recommend enhancements to systems and offerings.
• Act as a voice of the broker within the organization to drive innovation and service improvements.

Accountability #5: Mentoring & Team Collaboration

• Provide guidance and mentorship to junior underwriters as needed.
• Collaborate across departments to resolve complex broker issues and deliver seamless service.

QUALIFICATIONS & SKILLS

• Minimum 3–5 years of personal lines underwriting experience.
• Strong interpersonal and communication skills with a customer-first mindset.
• Proven ability to build and manage broker relationships.
• Analytical thinking and problem-solving skills.
• Comfortable representing the company in external settings.
• Comfortable working in a structured phone support environment as part of a rotating schedule.
• CIP designation or working toward it is an asset.

#LI-HYB
#INDHP

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.

If you require accommodation because of a disability, we will work with you to meet your needs.Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

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