Intermediate Coordinator, Academic Program Management

University of Ottawa; Ottawa; On-site; CAD 62,000 - 78,000; Full time

Job summary

The University of Ottawa’s Faculty of Education is seeking a detail‑oriented Administrative Coordinator to support program delivery, events, and client services at the Main Campus. You will coordinate logistics, budgets, and communications to ensure exceptional service and efficient operations.

Reporting to the Senior Specialist, Academic Program Management, you will manage registrations, resources, and reporting while collaborating with internal stakeholders and external providers.

Qualifications

• Post‑secondary education in administration, or an acceptable combination of education and experience
• Minimum of 3 years' relevant experience in administrative coordination
• Demonstrated experience in client service
• Experience in postsecondary institution or other complex organization is an asset
• Skills in the use of Microsoft Office software
• Skills in the use of web content management applications is an asset
• Strong organizational abilities and consistent attention to detail in a fast‑paced environment
• Ability to produce high quality work under tight deadlines
• Strong interpersonal and communication skills
• Demonstrated success working in a team setting
• Ability to occasionally work outside of normal office hours
• Ability to occasionally travel outside of the region
• Bilingualism - French and English (spoken and written)

Responsibilities

• Performs a variety of operational functions related to ongoing program delivery within a faculty, service or research environment
• Executes routine administrative and financial functions related to program delivery
• Manages registration related to program offerings and events
• Coordinates resources and inventories for program delivery
• Produces a variety of reports to management for planning and improvement

Skills

Client service

Organizational skills

Attention to detail

Communication skills

Teamwork

Time management

Bilingualism (FR/EN)

Education

Post-secondary education in administration

Tools

Microsoft Office

Web content management tools

Job description

Follow us on LinkedIn

• Posting Reason: Temporary replacement of a regular position
• Job Type: Employee
• Anticipated Duration in Months (for contracts and temporary assignments): 12
• Job Family: Academic Program Management
• # of Open Positions: 1
• Faculty/Service - Department: Formation à l'enseignement
• Campus: Main Campus
• Union Affiliation: SSUO
• Date Posted (YYYY/MM/DD): 2026/09/24
• Applications must be received BEFORE (YYYY/MM/DD): 2026/10/05
• Hours per week: 35
• Salary Grade: SSUO Grade 07
• Salary Range: $62,027.00 - $78,349.00

About the Faculty of Education

The Faculty of Education, along with its commitment to the promotion, advancement, and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.

Position Purpose

Reporting to the Senior Specialist, Academic Program Management, the incumbent is responsible for executing logistical activities related to the delivery of programs within a faculty, service or research environment, including but not limited to courses, workshops, training and events, while ensuring smooth and efficient operations and an exceptional client experience. Coordinates elements of physical and material resources, including arrangements with third-party providers and other uOttawa services. Performs routine financial transactions, routine communications and other administrative support functions related to program delivery. May be required to execute logistical activities for special projects within the scope of the overall program.

In this role, your responsibilities will include:

Program Operations

Performs a variety of operational functions related to ongoing program delivery in the context of a service, academic sector, or in a research environment. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.

Client Service and Communications

Acts as communication liaison between program management, clients, contributors, experts, and other stakeholders in order to ensure the effective sharing of critical information related to the program components under his or her area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence.

Activity and Event Registration

Handles registration related to ongoing participation in program offerings. Plans and executes efficient participant registration and all related follow-up for special events. Handles other routine activities in support of the smooth execution of program events within the scope of the program.

Resource Coordination

Administers accurate inventories of resources required for program delivery. Contributes to the overall planning for all program offerings by projecting resource requirements for program cycles, including material and space requirements.

Reporting

Provides a variety of reports to management in support of program planning and continuous improvement initiatives.

What you will bring:

• Post‑secondary education in administration, or an acceptable combination of education and experience
• Minimum of 3 years' relevant experience in administrative coordination
• Demonstrated experience in client service
• Experience working in a postsecondary institution or other complex organization is an asset
• Skills in the use all Microsoft Office software
• Skills in the use of web content management applications is an asset
• Strong organizational abilities and consistent attention to detail in a fast‑paced environment
• Ability to produce high quality work in an environment with multiple strict deadlines
• Strong interpersonal and communication skills
• Demonstrated success working in a team setting
• Ability to occasionally work outside of normal office hours
• Ability to occasionally travel outside of the region
• Bilingualism - French and English (spoken and written)

Key Competencies at uOttawa

Here are the required competencies for all or our employees at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-startin