Intermediate Clerk - Health Records - Regular Part-Time - 2026-19291

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

Sunnybrook Health Sciences Centre is seeking a detail-oriented Health Records Clerk to support unit stays, chart assembly, scanning prep and information release processes. The role requires accuracy, team collaboration, and excellent customer service in a health-care environment.

Responsibilities include logging stays, managing chart movements, handling inquiries, and assisting with transfers to scanning vendors. Flexibility to cover shifts at Holland Centre may be required.

Qualifications

• One year of community college completed.
• One year of administrative/Business experience in health care setting preferred.
• Minimum of two years of previous Health Records experience preferred.
• Attention to detail is essential to avoid errors affecting patient care.
• Ability to meet departmental daily productivity standards in a busy work environment.
• Outstanding customer service skills and patient-focused care behavior.
• Clear understanding of legislation and guidelines related to privacy of personal health information.
• Ability to communicate effectively with all levels of staff.
• Knowledge of Microsoft Office.
• Familiarity with Quadramed, Chart Locator, SunnyCare and Sovera applications is an asset.

Responsibilities

• Receive stays from units and log them into the Chart Tracking System.
• Assemble inpatient stays within a chart in accordance with departmental guidelines.
• Prepare charts to be sent to the scanning vendor by logging each stay and generating manifests.
• Prepare Emergency Visits for scanning.
• Chart pickups from inpatient and/or outpatient areas.
• Photocopy binders for transfer out and print from SunnyCare/MetaVision.
• Answer Health Records phones and assist patient inquiries.
• Maintain Release of Information faxes and related tasks.
• Distribute reports of transcribed notes.
• Conduct account look-ups in the Patient Registration System.
• Assist in other tasks as assigned.
• May be required to coverage shifts at Holland Centre

Skills

Attention to detail

Customer service

Microsoft Office

Health Records

Team player

Communication skills

Privacy laws

Data entry

Quadramed

SunnyCare

Chart Locator

Education

One year of community college

Tools

Quadramed

Chart Locator

SunnyCare

Sovera

Job description

Summary of Duties

• Receive stays from units, collate personal health information, log them in to our Chart Tracking System and prepare for assembly process
• Tracking System and prepare for assembly process.
• Assemble inpatient stays within a chart in accordance with departmental guidelines
• Prepare charts to be sent to the scanning vendor by logging each stay, adhering barcodes, generating manifests, etc.
• Prepare Emergency Visits for scanning.
• Chart pickups from inpatient and or outpatient areas.
• Photocopy binders for transfer out, including printing from corporate applications (SunnyCare/MetaVision)
• Answering Health Records phone and voicemail and assist with patient inquires via Health Records Window.
• Maintain Release of Information faxes and related tasks.
• Report distribution of transcribed notes.
• Conduct account look-up for loose reports using our Patient Registration System.
• Assist in other tasks as assigned.
• May be required to coverage shifts at Holland Centre

Qualifications/Skills

• One year of community college
• One year of administrative/Business experience required in a health care setting preferred
• Minimum of two years of previous Health Records experience preferred
• Attention to detail is a must in order to avoid errors that can have a direct impact to patient care such as misfiles.
• Able to meet departmental daily productivity standards in a busy work environment.
• Outstanding customer services skills essential, demonstrated Patient-Focused Care/Customer Service behaviour
• Clear understanding of legislations and guidelines related to the Security and Privacy of Personal Health Information
• Ability to communicate effectively with all levels of staff
• Knowledge of Microsoft Office
• Knowledge of Quadramed, Chart Locator, SunnyCare and Sovera applications an asset
• Must be able to prioritize workload and work in a team environment
• Demonstrated sound judgment and diplomacy
• Attention to detail
• Keyboarding at net 40 w.p.m. or data entry at net 106 kspm
• Excellent problem-solving and communication skills
• Demonstrated ability to work in a team environment