Intermediate Claims Adjuster, Casualty Expert en sinistres intermédiaire, accidents

AIG Insurance; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Toronto is seeking a Commercial Auto Claims Analyst II. In this role, you'll handle mainstream commercial casualty claims, work closely with various stakeholders, and negotiate settlements. Candidates should have at least 3 years of experience in managing claims, be bilingual in French and English, and possess strong communication skills. Join us and enjoy a comprehensive benefits package focused on your well-being and professional development.

Benefits

Health and well-being benefits

Financial security

Professional development opportunities

Qualifications

• Minimum 3 years handling commercial casualty claims.
• Bilingual (French and English, written and spoken).
• Experience handling complex commercial claims and knowledge of excess insurance policies.

Responsibilities

• Review casualty claims to determine coverage.
• Provide direction on claim investigations.
• Negotiate settlements directly.

Skills

Communication skills

Negotiation

Organizational skills

Analytical skills

Education

College/University degree

PAA designation

Job description

Overview

At AIG we are reimagining the way we help customers to manage risk. Join us as a Commercial Auto Claims Analyst II to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership we take pride in delivering responsive, fair and professional service with empathy and efficiency.

What you will do

The Intermediate Claims Adjuster for Casualty handles various types of mainstream commercial casualty claims (e.g., slip and falls, product liability, and other general liability) in accordance with operational / Best Practices guidelines. This includes determining coverage, drafting reservation of rights and denial letters, attendance at mediation / settlement conferences, and instructing independent adjusters and attorneys in negotiation and settlement of claims. Claims are primarily in Canadian venues with limited worldwide exposures.

Responsibilities

• Review casualty claims in conjunction with policy wordings to determine coverage.
• Provide direction to adjusters on investigation of claims.
• Prepare disclaimer and/or reservation of rights letters and communicate with underwriters, brokers, and insureds when applicable.
• Provide instruction to legal counsel to bring about appropriate resolution of claim.
• Ensure compliance by legal counsel with litigation guidelines.
• Participate in mediation/ADR process to bring about resolution of claim.
• Negotiate settlements directly where possible.
• Issue payments within appropriate time frame.
• Operate within best practices guidelines including timely reserve reviews, notes, payment requests, and electronic diary.
• Inform management of all complaints, large losses, coverage issues, etc.

What you need to know / What you bring

• Minimum 3 years handling commercial casualty claims.
• College/University degree or equivalent industry experience.
• Ability to make decisions and give directions to adjusters and/or counsel.
• Quick learner with strong communication and negotiating skills.
• Excellent interpersonal skills.
• Proficient computer skills to navigate paperless claim file system.
• Travel: Approximately 10% to attend mediations/ADR.
• Ready to take your career to the next level.

Languages and credentials (French/English)

• Bilingual (French and English, written and spoken).
• Certification AMF in progress (for claims settlement in property and casualty).
• Experience handling complex commercial claims and knowledge of excess insurance policies.
• Post-secondary degree or equivalent experience; PAA designation is a plus.
• Ability to make decisions and convey directives to lawyers, independent adjusters, and other professionals.
• Strong analytical, negotiation, and communication skills.
• Excellent interpersonal skills.

Travel and work arrangement

In-person collaboration is valued; team members are primarily in the office to support effective teamwork and client service.

Benefits and culture

Enjoy benefits that take care of what matters. AIG’s Total Rewards Program provides a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.

Equal opportunity

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender identity, national origin, veteran status, disability or any other legally protected categories. AIG is committed to reasonable accommodations; if you need an accommodation, please email us.

Employment Type : Full-Time

Location : Canada (AIG Insurance Company of Canada)

Key Skills

Load & Unload, Organizational skills, Financial concepts, Fraud, Mediation experience, Negotiation, Conflict management

Vacancy : 1